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Cheaper than Gorgias.
AI agent included.

The helpdesk for Shopify brands. All the tools to automate your support, built in.

Commslayer dashboard preview: navigation, conversation list, chat thread, and contact panel.
Customer portal preview: help center with searchable articles, browse by topic, and order self-service actions.

3000+ Shopify brands run their support on Commslayer

We built a cheaper Gorgias alternative

We previously built Lifetimely, one of the most popular analytics apps for Shopify, trusted by thousands of merchants. After we exited, we went after the next overpriced category: helpdesks, where prices had gone crazy after a few VC rounds.

Today, 3,000+ Shopify stores run their whole support stack on Commslayer: helpdesk, AI agent, customer portal, returns, order editing, all priced to match the cheapest provider at scale. As a calm, bootstrapped, profitable team, we can offer you:

  • Cheap, weirdly good software
  • No seat taxes or surprise fees
  • An AI agent that actually resolves tickets

You won't pay $1 per resolution with us. It is included in every plan, so you can afford to leave it on.

Proudly built in Boston 🇺🇸 and Helsinki 🇫🇮

Karri Koivuniemi Co-founder & CEO, Commslayer

An AI agent built for ecommerce support

It reads the ticket, checks the customer and order context, takes the same actions your team would, and handles the ticket end to end.

Meet the AI agent

Email

The AI agent handles emails end to end, using customer and order history to write replies and take action.

Live chat

The AI agent answers questions and handles order requests directly in your storefront chat.

Social DMs

The AI agent answers Instagram and Messenger DMs using customer details, orders, product information, and your guidance.

Example customer conversation the AI agent resolves end to end.
  • Modifies orders & subscriptions

    Performs the same order, subscription, and conversation tasks as your team, plus custom actions built for your workflows.

  • Knows when to escalate

    Hands over when it cannot answer, when a customer asks, or when your escalation rules apply.

  • Enable at your own pace

    Start with drafts, require approval for each reply and action, then automate only the topics you choose.

  • Playground on your own tickets

    Test the agent on historical tickets before enabling it. Review its answers and actions, then adjust your guidance.

“We handle around 300 tickets a day for a health supplements brand, and Commslayer has genuinely transformed how our team operates. The AI handles a huge chunk of our volume autonomously, freeing up our agents for cases that actually need a human touch.”

Marko Jankovic

CX Lead, Healthletic

Uses Appstle subscriptions

Healthletic

All your support channels in one place

Manage email, chat, social DMs, WhatsApp, and voice from one helpdesk, with customer and order details on every ticket.

Explore the helpdesk
  • All channels in one place — connect a channel and it joins the same queue.

  • Auto-translate every message, so a local team runs global support.

  • AI drafts on every ticket, ready to review and send.

  • Analytics on performance, contact reasons, and trends.

  • MCP and API for your LLM agents.

“We've used most of the bigger CS platforms out there, from Zendesk to Gorgias, and while Commslayer may not have all of the features and integrations, the delta is INSANE.”

Dr. Evan Zhao

Founder, Pacagen

Pacagen

Customer portal for self-serve support

Add a branded, SEO-optimized customer portal directly inside your shop, so customers can manage their orders and find answers without contacting support.

Tour the customer portal
Customer portal preview: help center with searchable articles, browse by topic, and order self-service actions.
Chat widget preview: a storefront help widget with a message thread, order tracking, and popular help links.
“Things are already tough and we dun need to keep switching out of apps cos someone got greedy. Trust me, go with Karri (commslayer) They are serious about their work.”

Benny Chee

Founder, Anothersole

Anothersole

More of your CX stack in one place

Comment moderation, returns, order editing, and other CX workflows are built natively into Commslayer, not just connected through integrations.

  • Comment moderation

    Instagram, Facebook, and TikTok comments land in the same inbox, and spam is hidden before you read it.

    See how comment moderation works
  • Order editing

    Customers can change an address, swap products, or cancel an order from the portal before it ships, without creating a ticket.

    See how order editing works
  • Returns

    Review return requests, send refunds, and track items on their way back.

    Coming soon
“Been watching the roadmap for over a year whilst trying to take the leap of faith to switch and when I saw the speed of development vs Gorgias it became a no brainer. Price as well, not comparable. CS wins”

David Richards

Founder, The Strap Tailor

The Strap Tailor

All the context your team needs on the ticket

See subscription data, reviews, marketing history, and channel messages in the same place your team replies.

See all integrations
  • Instagram
  • Facebook
  • Messenger
  • WhatsApp
  • TikTok
  • Aircall
  • Recharge
  • Loop
  • Skio
  • Stay AI
  • Appstle
  • Judge.me
  • Klaviyo

What ecommerce teams say after switching

Unedited posts from ecom founders and operators who migrated to Commslayer.

  • Jacob Verified account.

    @jforjacob

    Commslayer MCP + Claude

    Shit literally feels like cheating

    I’m pretty confident we can get to resolving 90%+ of tickets with AI with this setup

    Interesting as well, our AI agent in Commslayer has a higher CSAT score than any of our real agents

    For me, customer service has been where AI has been the most revolutionary and useful in our business

  • Jacob Verified account.

    @jforjacob

    For example today here's what I asked claude:

    "can you look at commslayer the last 30 days and tell me how many tickets our AI agent resolved, what the most common reasons for her passing tickets onto real agents are and how we could update things to be able to be able to resolve these tickets herself"

    It went through looked at all the tickets, made recommendations, updated the AI agent guidance and actions all in like 5 minutes

    This will mean our AI agent will be able to resolve around 19,000 more tickets per month alone

  • Jacob Verified account.

    @jforjacob

    Best value apps on Shopify without any doubt are:

    Judgeme Commslayer Section Store

    I don't know how these aren't installed on every single store

    Deko @Dekofromportent

    @jforjacob Can’t believe how good commslayer is for how cheap it is

  • ugc weekly

    @jaysonmillion

    Dude I wish I found about commslayer sooner, Gorgias is a nightmare, and funny thing is I Gorgias is much better than Zendesk. The competition is for the taking man

  • James Lee Verified account.

    @jameshyujinlee

    We migrated from Richpanel to CommSlayer.

    We are paying 75% less and our CS is working less hours.

    Win @commslayercom @karri_tweets

    Karri Verified account. @karri_tweets

    introducing: poorpanel

    Customer messages: "You are a legend." "Thank you so much for building!" "We migrated from RichPanel and ugh it feels so good." "The AI drafted messages are shockingly good."
  • Phil Kyprianou 💀☕ Verified account.

    @philkyprianou

    It was all fun & games Gorgias for the past 10 years! Now we are moving to @commslayercom with @karri_tweets

  • Sascha Walter Verified account.

    @TheSaschaWalter

    Same experience!

    Commslayer saved us a lot of time.

  • Ryan M Verified account.

    @ryanm

    @trytabs uses Commslayer and it's been great so far

  • Eddie Verified account.

    @ecomshreddie

    i try to be honest where possible. Credit where credit is due it was probably one of the best business decisions we made this year to move to Commslayer.

  • Phil Kyprianou 💀☕ Verified account.

    @philkyprianou

    @commslayercom is exactly why it is the best replacement for Gorgias at a fraction of the cost. We've been able to operate it from Claude and manage the agents also populate the knowledge base and much more.

  • Florian Simmendinger Verified account.

    @simmenfl

    We also use Commslayer. It's great, quickly improving and the value is absurd.

All CX tools for a tenth of the bill

AI agent included. No seat fees, no per resolution fees. You pay per conversation you reply to, however many messages it takes.

Most brands pay 5 to 15% of their old Gorgias bill*

Old stack

6 subscriptions

  • Helpdesk plan
  • AI add on
  • Phone tool
  • Returns app
  • Order editing app
  • Moderation app
  • Seat fees
  • Per resolution fees
TOTAL
Commslayer

Everything on the left
AI agent included

TOTAL from, per month

We migrate you for free

1500+ brands have already moved over with our importers for Gorgias, Zendesk, Re:amaze, Richpanel, Front, Help Scout, Freshdesk, and Kustomer.

  • Migration runs in the background
  • Test everything before switching
  • Complete in under 24 hours
  • We train your team on any differences
Migration docs

Hands-on support during setup and after launch

  • Work directly with our team in Slack while you migrate and tune the setup.

  • We help you migrate for free, then work with you to set up the AI agent and automate your support workflows.

  • You talk directly to the people building Commslayer, so useful feedback turns into product changes fast.

#northwind-commslayer

Susan, Northwind 11:47 PM

Can we stop the AI touching anything with a health question in it?

Commslayer Founder 11:49 PM

Yes. Tag those as health questions and set the agent to draft only.

Susan, Northwind 11:50 PM

And I can see which ones it skipped?

Commslayer Founder 11:51 PM

Filter the inbox by that tag. A dedicated rule view ships Tuesday.

Susan is typing . . .

Commslayer is typing . . .

Susan is typing . . .

Commslayer is typing . . .

Shipped recently
  1. New AI agent actions

  2. Major upgrade: Native customer portal

  3. Automations can now wait

  4. Social media comments have a new home

  5. MCP sending, 2FA, and where we are headed

View the full changelog
Import from Gorgias
  • Connecting to Gorgias
  • Conversations
  • Contacts
  • Macros
  • Labels and tags

Read why they switched

  • The Luma Nutrition storefront

    Migrated from Re:amaze Uses Skio subscriptions

    We used Re:amaze before and switched to CommSlayer because of the pricing and the AI-forward features. We knew that AI integration into the customer support experience was going to become more and more important. It seemed like Commslayer was leading the way on integrating AI agents into the help desk ticket software at an affordable price.

    Currently AI agents are involved in more than 50% of our email tickets and and our CSAT scores have improved. Customers love how fast they can get responses and support to their problems.

    Luma Nutrition
  • The Overherd storefront

    Migrated from Zendesk Uses Appstle subscriptions

    We were using Zendesk before and got recommended Commslayer by another DTC brand. The main benefits for us so far have been much better integration with our subscription app, a small team that actually listens to our feature requests and moves fast, and AI features which are affordable.

    We were very opposed to Zendesk's AI pricing model, charging per resolution. Would highly recommend Commslayer, just a much better all round solution.

    Sandy Eyre Overherd

    Overherd
  • David Richards stitching a watch strap at his desk

    Migrated from Gorgias

    We have just switched from Gorgias. Been watching the roadmap for over a year whilst trying to take the leap of faith to switch and when I saw the speed of development vs Gorgias it became a no brainer. The AI is light years ahead and the dev work going into this tool is so much faster. Price as well, not comparable. CS wins

    Excited to see the future of the platform and to truly leverage AI to reduce stress on myself and the team. Enjoying the helpful support as well!

    David Richards Founder, The Strap Tailor

    The Strap Tailor
  • The Boostcous storefront

    Uses Recharge subscriptions

    If you're looking for customer support without getting ripped off, you've found the answer. Commslayer is AI first, has an amazing MCP and is easily trained. We're stoked on them

    Bar Bruhis Founder, Boostcous

    Boostcous
  • Jack Oswald carrying a Cancha racket bag

    The best helpdesk for the price (probably the best Helpdesk, period). Commslayer is developing new features so fast, making the experience better and better, while not charging the earth for it.

    Jack Oswald Founder, Cancha Bags

  • The Portugal Jewels storefront

    Moved from Gmail

    I had been putting off using an AI platform for customer service because most tools felt either like a traditional ticketing system with AI bolted on, or had UI and workflows that were still too complex.

    Commslayer won us over for several reasons: incredibly fast support, frequent releases with meaningful new features, and a product that truly looks and feels AI-native. MCP connection is a killer feature.

    If you're on Shopify, Commslayer is a must-have.

    Alexandre Bastos Gomes CEO, Portugal Jewels

    Portugal Jewels
  • The N/A Ventures site

    Migrated from Zendesk

    We ran support the traditional way: a separate team inside each brand, all on Zendesk. Commslayer let us flip the model. We migrated one brand as a test, then moved every brand over and replaced the per-brand teams with one team inside the venture studio.

    Choosing Commslayer is like buying a lottery ticket when you already know the numbers. Whatever we're about to need, they're already building.

    Stefan Bay Jensen Tech Lead, N/A Ventures

    N/A Ventures

4.9 on the Shopify App Store

Frequently asked questions

Book a demo
Can I migrate from Gorgias or another helpdesk without losing our history?

Yes. Our free importers move ticket history and contacts from Gorgias, Zendesk, Re:amaze, Richpanel, Front, Help Scout, Freshdesk, and Kustomer. Depending on the platform, tags, agents, and saved replies also move. Imported conversations remain available as read-only history, while automations need to be rebuilt.

How much work is it to switch from our current helpdesk?

We provide a step-by-step checklist covering the import, inboxes, automations, AI setup, testing, and final cutover. The import runs without affecting your current helpdesk and usually takes between one hour and one day, so you can prepare and test everything before switching email over.

See the migration checklist
Will you help us switch and set everything up?

Yes. Migration is free, and every plan includes email and chat support. The Scale plan also includes hands-on AI agent setup and a shared Slack channel with our team.

Do I have to let the AI agent reply on its own?

No. Keep it in Draft only, or require approval before it sends a reply or takes an action. When you’re ready, let it handle only the topics you select.

What happens when the AI agent needs a human?

It can ask a teammate for input or hand over the conversation. Your team can provide the missing context or take over with the full thread and Shopify order context.

Can I use Commslayer for more than one brand?

You can manage multiple brands in Commslayer, but the AI agent currently supports one brand per account. To use the AI agent for multiple brands, you’ll need a separate account for each.

Can we support customers in different languages?

Yes. Paid plans can translate incoming messages into your team’s language and translate replies back for the customer. The AI agent can also reply in the customer’s language.

Does Commslayer support phone calls?

Yes. Voice is already available in Commslayer. Voice AI, where the AI agent answers calls using the same instructions and Shopify order context, is coming soon.

How does billing work?

Billing runs through Shopify. A billable conversation is an email, live chat, or DM thread where your team replies at least once. Each thread counts once per month, no matter how many messages are exchanged. Plans include enough AI replies and drafts to cover the full conversation volume included in that plan. If your volume grows beyond the allowance, we recommend upgrading rather than relying on overages. You can also set a spending cap to prevent surprises. Social media comments are unlimited. We keep our pricing low and aim to match the cheapest comparable competitor already operating at scale.

Can my whole team use Commslayer without paying per seat?

Yes. There is no per-seat pricing. Add as many team members as you need on every plan, including Free.

Do we have to sign an annual contract?

No. Plans are month to month, and you can upgrade, downgrade, or cancel without an exit fee.

Ready to try?

Import your tickets tonight, let the AI agent draft, and cancel Gorgias when it earns it.

  • Free plan
  • 14 day trial on paid plans
  • Cancel anytime
App Store 4.9
Shopify brands 3000+
migrated 1500+