# Commslayer
> Commslayer is an all-in-one helpdesk for Shopify stores with an AI agent that edits orders, processes refunds, and handles complex requests. Free plan, paid plans from $39/month, and the AI agent is included on every one of them.

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## Product
- [Commslayer](/index.md): All-in-one Shopify helpdesk with an AI agent that edits orders, processes refunds, and handles complex requests. Free plan, paid plans from $39/month. Install free today.
- [Help desk](/helpdesk-for-shopify.md): An AI-native helpdesk for Shopify stores, with familiar workflows, ready-to-send AI drafts, every support channel, and reporting built for CX teams.
- [AI agent](/ai-support-agent-for-shopify.md): An AI agent for Shopify support that reads the ticket, checks the order, and does the work: refunds, free reships, order edits, subscription changes.
- [Voice AI](/voice-ai-for-shopify.md): Voice AI for Shopify brands: the same agent answers the phone, pulls up the order, and escalates only when it should.
- [Customer portal](/customer-portal-for-shopify.md): A customer portal that runs as a page inside your Shopify storefront: help articles on your own domain, and returns customers start themselves.
- [Comment moderation](/social-media-moderation-for-shopify.md): Social media moderation for Shopify: AI hides spam, abuse, and competitor mentions on Instagram, Facebook, and TikTok — your team keeps control of every public reply.
- [Order editing](/order-editing-for-shopify.md): Let Shopify customers edit eligible orders on the checkout thank-you page, in chat, or from Shopify customer accounts before fulfillment.
- [Returns](/returns-management-for-shopify.md): Returns management for Shopify: review return requests, send refunds, and track items on their way back, from the same inbox where you answer tickets.
- [Phone](/phone-support-for-shopify.md): Phone support for Shopify brands: buy a number inside Commslayer, take and make calls in the browser, and get every call as a ticket with its recording, transcript, and AI summary.
- [MCP](/mcp-for-shopify.md): Run your Shopify helpdesk from Claude, ChatGPT, or any MCP-compatible AI tool: search conversations, resolve tickets, write help articles, and update AI guidance through chat.
- [Integrations](/integrations.md): Connect the apps your store already runs, in a few clicks.

## Pricing
You only pay for conversations you reply to. AI agent replies and drafts come with every plan.
A billable conversation = email, live chat, or DM where you reply at least once. Social media comments are unlimited and don’t count toward your plan.

- **Free** — For testing or low volume. Includes: AI agent + AI drafts; All channels & integrations.
- **Plus** — For growing stores. Everything in Free, plus: Auto-labels, auto-translate, summaries; Self-serve order editing; Social media moderation.
- **Scale** — For high-volume stores. Everything in Plus, plus: Shared Slack channel with the team; AI agent setup services; Priority response time.
- **Enterprise** — Tailored plan with market leading pricing. Everything in Scale, plus: Tailored plan; Higher limits; Dedicated account manager.

Paid tiers run from $39/month (800 billable conversations) to $2,999/month (60,000). Above that, pricing is negotiated.
Try free for 14 days. No charge until the trial ends.

- [Pricing](/pricing.md): Every tier, its allowances, and how billing works.

## Customers
Shopify stores running their support on Commslayer, including: Italic, Pacagen, Healthletic, Kayodepet, Menta Store, Anothersole, The Strap Tailor, Larissa Loden, Glitch Energy, TRS Golf, Boostcous, Mila, Wyde Footwear, Soundbrenner, Portugal Jewels, Overherd, Luma Nutrition, N/A Ventures, Ethnik Living, Aarni, VIBAe.

- [Customers](/customers.md): Why stores switched, the X thread where they recommend Commslayer, and their unedited Shopify App Store reviews.
- [Reviews](https://apps.shopify.com/commslayer/reviews): Public rating: 4.9 on the Shopify App Store.

## Alternatives
Commslayer is the cheaper alternative to the incumbent Shopify helpdesks. The AI agent is included in the plan price rather than billed per resolution, and every plan carries unlimited agents.

- [Commslayer vs Gorgias](/compare/commslayer-vs-gorgias): Gorgias charges $1 every time the AI resolves a ticket. Commslayer has these where Gorgias does not: AI agent included in the plan price, Automatic AI drafts for human agents, AI moderation on Meta comments, Free plan.

- [All comparisons](/compare.md): Every comparison side by side on pricing, AI, and channels.

## Integrations
- **Channels** — Instagram, Facebook, Messenger, WhatsApp, TikTok, Aircall.
- **Subscriptions** — Recharge, Loop, Skio, Kaching, Stay AI, Appstle.
- **Loyalty & memberships** — Rivo.
- **Reviews & marketing** — Judge.me, Klaviyo.

- [Integrations](/integrations.md): Connect the apps your store already runs, in a few clicks.

## Migration
Importers exist for Gorgias, Zendesk, Re:amaze, Richpanel, Front, Help Scout, Freshdesk, Kustomer. Migration runs in the background. Test everything before switching. Complete in under 24 hours. We train your team on any differences.

- [Migration](/migration.md): Move your ticket history, contacts, tags, agents, and saved replies off Gorgias, Zendesk, Re:amaze, Richpanel, Front, Help Scout, Freshdesk, or Kustomer — for free.

## Resources
- [Changelog](/changelog.md): Release notes for every shipped feature, improvement, and fix.
- [Changelog feed](/changelog/rss.xml): RSS.
- [Help center](https://docs.commslayer.com/): Setup guides, importer walkthroughs, and reference articles.
- [Status](https://status.commslayer.com/): Uptime and incident history.
- [Install](https://apps.shopify.com/commslayer): Commslayer on the Shopify App Store.

## Company
- [About](/about.md): Why we left analytics for helpdesks: the team behind Commslayer, the cheaper Gorgias alternative for Shopify stores.
- [Contact](/contact.md): Reach Commslayer: the help center, support by email, the API docs, or a demo with the team.
- [Brand kit](/brand-kit.md): Download the Commslayer logo and wordmark in SVG and PNG, in the light and dark versions, plus the rules for using them.
- [Terms of service](/terms-of-service): The agreement between you and Actuals Oy for using Commslayer.
- [Privacy policy](/privacy-policy): How we collect, use, disclose, and protect personal data.
- [Sub-processors](/sub-processors): Every third party authorised to process personal data for us.
- [Data processing agreement](/dpa): The Article 28 GDPR terms that supplement the Agreement.

## Developer and MCP
Commslayer runs an MCP server, so an AI assistant can operate the helpdesk directly.
- Search the full support history: Pull up any conversation by status, channel, label, date, or what was said inside it — across every ticket the inbox has ever handled.
- Reply, assign, label, snooze, and resolve tickets: Work the queue from the chat window: send the reply, hand the ticket to a teammate or a team, tag it, put it to sleep, or close it.
- Pull Shopify order, customer, product, and subscription context: Read the order, the customer, the catalog, and the subscription behind a ticket. Shopify data is read-only through MCP — refunds, cancellations, and order edits stay inside the helpdesk.
- Run support and AI reports in plain language: Ask for volume, response times, CSAT, contact reasons, or how the AI agent is doing, and get the same numbers the reports page shows.
- Manage customers, notes, fields, labels, and teams: Update a contact, leave an internal note, add a custom field, rename a label, or check who sits on which team.
- Manage help articles, categories, portals, and saved replies: Write and edit the help center, sort it into categories, set up a portal, and keep canned responses current.
- Configure and test the AI agent: Change the agent’s settings, guidance, response examples, and actions — then run the change through the playground before a customer meets it.
- Find and close AI knowledge gaps: See the questions the agent could not answer, write the answer it was missing, and mark the gap closed.
- Build macros, automations, and webhook actions: Assemble a macro, set an automation rule, or point a custom action at your own endpoint — and test it from the same chat.

- [MCP](/mcp-for-shopify.md): Run your Shopify helpdesk from Claude, ChatGPT, or any MCP-compatible AI tool: search conversations, resolve tickets, write help articles, and update AI guidance through chat.
- [REST API](https://app.commslayer.com/api/integration/v1/docs): JSON API reference, served by the app.