# Commslayer > Commslayer is an all-in-one helpdesk for Shopify stores with an AI agent that edits orders, processes refunds, and handles complex requests. Free plan, paid plans from $39/month, and the AI agent is included on every one of them. Most links below point at a page's plain-text twin — drop the `.md` for the page a person reads, and each document repeats its canonical URL. The feeds and the legal pages are served as HTML only. ## Product - [Commslayer](/index.md): All-in-one Shopify helpdesk with an AI agent that edits orders, processes refunds, and handles complex requests. Free plan, paid plans from $39/month. Install free today. - [Help desk](/helpdesk-for-shopify.md): An AI-native helpdesk for Shopify stores, with familiar workflows, ready-to-send AI drafts, every support channel, and reporting built for CX teams. - [AI agent](/ai-support-agent-for-shopify.md): An AI agent for Shopify support that reads the ticket, checks the order, and does the work: refunds, free reships, order edits, subscription changes. - [Voice AI](/voice-ai-for-shopify.md): Voice AI for Shopify brands: the same agent answers the phone, pulls up the order, and escalates only when it should. - [Customer portal](/customer-portal-for-shopify.md): A customer portal that runs as a page inside your Shopify storefront: help articles on your own domain, and returns customers start themselves. - [Comment moderation](/social-media-moderation-for-shopify.md): Social media moderation for Shopify: AI hides spam, abuse, and competitor mentions on Instagram, Facebook, and TikTok — your team keeps control of every public reply. - [Order editing](/order-editing-for-shopify.md): Let Shopify customers edit eligible orders on the checkout thank-you page, in chat, or from Shopify customer accounts before fulfillment. - [Returns](/returns-management-for-shopify.md): Returns management for Shopify: review return requests, send refunds, and track items on their way back, from the same inbox where you answer tickets. - [Phone](/phone-support-for-shopify.md): Phone support for Shopify brands: buy a number inside Commslayer, take and make calls in the browser, and get every call as a ticket with its recording, transcript, and AI summary. - [MCP](/mcp-for-shopify.md): Run your Shopify helpdesk from Claude, ChatGPT, or any MCP-compatible AI tool: search conversations, resolve tickets, write help articles, and update AI guidance through chat. - [Integrations](/integrations.md): Connect the apps your store already runs, in a few clicks. ## Pricing You only pay for conversations you reply to. AI agent replies and drafts come with every plan. A billable conversation = email, live chat, or DM where you reply at least once. Social media comments are unlimited and don’t count toward your plan. - **Free** — For testing or low volume. Includes: AI agent + AI drafts; All channels & integrations. - **Plus** — For growing stores. Everything in Free, plus: Auto-labels, auto-translate, summaries; Self-serve order editing; Social media moderation. - **Scale** — For high-volume stores. Everything in Plus, plus: Shared Slack channel with the team; AI agent setup services; Priority response time. - **Enterprise** — Tailored plan with market leading pricing. Everything in Scale, plus: Tailored plan; Higher limits; Dedicated account manager. Paid tiers run from $39/month (800 billable conversations) to $2,999/month (60,000). Above that, pricing is negotiated. Try free for 14 days. No charge until the trial ends. - [Pricing](/pricing.md): Every tier, its allowances, and how billing works. ## Customers Shopify stores running their support on Commslayer, including: Italic, Pacagen, Healthletic, Kayodepet, Menta Store, Anothersole, The Strap Tailor, Larissa Loden, Glitch Energy, TRS Golf, Boostcous, Mila, Wyde Footwear, Soundbrenner, Portugal Jewels, Overherd, Luma Nutrition, N/A Ventures, Ethnik Living, Aarni, VIBAe. - [Customers](/customers.md): Why stores switched, the X thread where they recommend Commslayer, and their unedited Shopify App Store reviews. - [Reviews](https://apps.shopify.com/commslayer/reviews): Public rating: 4.9 on the Shopify App Store. ## Alternatives Commslayer is the cheaper alternative to the incumbent Shopify helpdesks. The AI agent is included in the plan price rather than billed per resolution, and every plan carries unlimited agents. - [Commslayer vs Gorgias](/compare/commslayer-vs-gorgias): Gorgias charges $1 every time the AI resolves a ticket. Commslayer has these where Gorgias does not: AI agent included in the plan price, Automatic AI drafts for human agents, AI moderation on Meta comments, Free plan. - [All comparisons](/compare.md): Every comparison side by side on pricing, AI, and channels. ## Integrations - **Channels** — Instagram, Facebook, Messenger, WhatsApp, TikTok, Aircall. - **Subscriptions** — Recharge, Loop, Skio, Kaching, Stay AI, Appstle. - **Loyalty & memberships** — Rivo. - **Reviews & marketing** — Judge.me, Klaviyo. - [Integrations](/integrations.md): Connect the apps your store already runs, in a few clicks. ## Migration Importers exist for Gorgias, Zendesk, Re:amaze, Richpanel, Front, Help Scout, Freshdesk, Kustomer. Migration runs in the background. Test everything before switching. Complete in under 24 hours. We train your team on any differences. - [Migration](/migration.md): Move your ticket history, contacts, tags, agents, and saved replies off Gorgias, Zendesk, Re:amaze, Richpanel, Front, Help Scout, Freshdesk, or Kustomer — for free. ## Resources - [Changelog](/changelog.md): Release notes for every shipped feature, improvement, and fix. - [Changelog feed](/changelog/rss.xml): RSS. - [Help center](https://docs.commslayer.com/): Setup guides, importer walkthroughs, and reference articles. - [Status](https://status.commslayer.com/): Uptime and incident history. - [Install](https://apps.shopify.com/commslayer): Commslayer on the Shopify App Store. ## Company - [About](/about.md): Why we left analytics for helpdesks: the team behind Commslayer, the cheaper Gorgias alternative for Shopify stores. - [Contact](/contact.md): Reach Commslayer: the help center, support by email, the API docs, or a demo with the team. - [Brand kit](/brand-kit.md): Download the Commslayer logo and wordmark in SVG and PNG, in the light and dark versions, plus the rules for using them. - [Terms of service](/terms-of-service): The agreement between you and Actuals Oy for using Commslayer. - [Privacy policy](/privacy-policy): How we collect, use, disclose, and protect personal data. - [Sub-processors](/sub-processors): Every third party authorised to process personal data for us. - [Data processing agreement](/dpa): The Article 28 GDPR terms that supplement the Agreement. ## Developer and MCP Commslayer runs an MCP server, so an AI assistant can operate the helpdesk directly. - Search the full support history: Pull up any conversation by status, channel, label, date, or what was said inside it — across every ticket the inbox has ever handled. - Reply, assign, label, snooze, and resolve tickets: Work the queue from the chat window: send the reply, hand the ticket to a teammate or a team, tag it, put it to sleep, or close it. - Pull Shopify order, customer, product, and subscription context: Read the order, the customer, the catalog, and the subscription behind a ticket. Shopify data is read-only through MCP — refunds, cancellations, and order edits stay inside the helpdesk. - Run support and AI reports in plain language: Ask for volume, response times, CSAT, contact reasons, or how the AI agent is doing, and get the same numbers the reports page shows. - Manage customers, notes, fields, labels, and teams: Update a contact, leave an internal note, add a custom field, rename a label, or check who sits on which team. - Manage help articles, categories, portals, and saved replies: Write and edit the help center, sort it into categories, set up a portal, and keep canned responses current. - Configure and test the AI agent: Change the agent’s settings, guidance, response examples, and actions — then run the change through the playground before a customer meets it. - Find and close AI knowledge gaps: See the questions the agent could not answer, write the answer it was missing, and mark the gap closed. - Build macros, automations, and webhook actions: Assemble a macro, set an automation rule, or point a custom action at your own endpoint — and test it from the same chat. - [MCP](/mcp-for-shopify.md): Run your Shopify helpdesk from Claude, ChatGPT, or any MCP-compatible AI tool: search conversations, resolve tickets, write help articles, and update AI guidance through chat. - [REST API](https://app.commslayer.com/api/integration/v1/docs): JSON API reference, served by the app. ## / # Cheaper than Gorgias. AI agent included. The helpdesk for Shopify brands. All the tools to automate your support, built in. Canonical URL: https://www.commslayer.com/ Rated 4.9 on the Shopify App Store. ## 3000+ Shopify brands run their support on Commslayer Italic, Pacagen, Healthletic, Kayodepet, Menta Store, Anothersole, The Strap Tailor, Larissa Loden, Glitch Energy, TRS Golf, Boostcous, Mila, Wyde Footwear, Soundbrenner, Portugal Jewels, Overherd, Luma Nutrition, N/A Ventures, Ethnik Living, Aarni, VIBAe. ## We built a cheaper Gorgias alternative ## An AI agent built for ecommerce support It reads the ticket, checks the customer and order context, takes the same actions your team would, and handles the ticket end to end. - Modifies orders & subscriptions: Performs the same order, subscription, and conversation tasks as your team, plus custom actions built for your workflows. - Knows when to escalate: Hands over when it cannot answer, when a customer asks, or when your escalation rules apply. - Enable at your own pace: Start with drafts, require approval for each reply and action, then automate only the topics you choose. - Playground on your own tickets: Test the agent on historical tickets before enabling it. Review its answers and actions, then adjust your guidance. > "We handle around 300 tickets a day for a health supplements brand, and Commslayer has genuinely transformed how our team operates. The AI handles a huge chunk of our volume autonomously, freeing up our agents for cases that actually need a human touch." > — Marko Jankovic, CX Lead, Healthletic ## All your support channels in one place Manage email, chat, social DMs, WhatsApp, and voice from one helpdesk, with customer and order details on every ticket. - All channels in one place — connect a channel and it joins the same queue. - Auto-translate every message, so a local team runs global support. - AI drafts on every ticket, ready to review and send. - Analytics on performance, contact reasons, and trends. - MCP and API for your LLM agents. > "We've used most of the bigger CS platforms out there, from Zendesk to Gorgias, and while Commslayer may not have all of the features and integrations, the delta is INSANE." > — Dr. Evan Zhao, Founder, Pacagen ## Customer portal for self-serve support Add a branded, SEO-optimized customer portal directly inside your shop, so customers can manage their orders and find answers without contacting support. - Customer portal: Order tracking, returns, and your help center on one page customers reach straight from the storefront. - Your branding, your domain: Set your logo, colors, and fonts — or inherit your Shopify theme — then run it inside your store at /apps/help or on your own subdomain. > "Things are already tough and we dun need to keep switching out of apps cos someone got greedy. Trust me, go with Karri (commslayer) They are serious about their work." > — Benny Chee, Founder, Anothersole ## More of your CX stack in one place Comment moderation, returns, order editing, and other CX workflows are built natively into Commslayer, not just connected through integrations. - Comment moderation: Instagram, Facebook, and TikTok comments land in the same inbox, and spam is hidden before you read it. - Order editing: Customers can change an address, swap products, or cancel an order from the portal before it ships, without creating a ticket. - Returns: Review return requests, send refunds, and track items on their way back. > "Been watching the roadmap for over a year whilst trying to take the leap of faith to switch and when I saw the speed of development vs Gorgias it became a no brainer. Price as well, not comparable. CS wins" > — David Richards, Founder, The Strap Tailor ## All the context your team needs on the ticket See subscription data, loyalty points, reviews, Klaviyo profiles, and channel messages in the same place your team replies. **Where customers write from** Instagram, Facebook, Messenger, WhatsApp, TikTok, Aircall. **What lands on the ticket** Recharge, Loop, Skio, Kaching, Stay AI, Appstle, Rivo, Judge.me, Klaviyo. ## What ecommerce teams say after switching Unedited posts from ecom founders and operators who migrated to Commslayer. > "Commslayer MCP + Claude > > Shit literally feels like cheating > > I’m pretty confident we can get to resolving 90%+ of tickets with AI with this setup > > Interesting as well, our AI agent in Commslayer has a higher CSAT score than any of our real agents > > For me, customer service has been where AI has been the most revolutionary and useful in our business" > — Jacob (@jforjacob) > "Dude I wish I found about commslayer sooner, Gorgias is a nightmare, and funny thing is I Gorgias is much better than Zendesk. The competition is for the taking man" > — ugc weekly (@jaysonmillion) > "We migrated from Richpanel to CommSlayer. > > We are paying 75% less and our CS is working less hours. > > Win @commslayercom @karri_tweets" > — James Lee (@jameshyujinlee) > "It was all fun & games Gorgias for the past 10 years! Now we are moving to @commslayercom with @karri_tweets" > — Phil Kyprianou 💀☕ (@philkyprianou) > "For example today here's what I asked claude: > > "can you look at commslayer the last 30 days and tell me how many tickets our AI agent resolved, what the most common reasons for her passing tickets onto real agents are and how we could update things to be able to be able to resolve these tickets herself" > > It went through looked at all the tickets, made recommendations, updated the AI agent guidance and actions all in like 5 minutes > > This will mean our AI agent will be able to resolve around 19,000 more tickets per month alone" > — Jacob (@jforjacob) > "Same experience! > > Commslayer saved us a lot of time." > — Sascha Walter (@TheSaschaWalter) > "@trytabs uses Commslayer and it's been great so far" > — Ryan M (@ryanm) > "i try to be honest where possible. Credit where credit is due it was probably one of the best business decisions we made this year to move to Commslayer." > — Eddie (@ecomshreddie) > "Best value apps on Shopify without any doubt are: > > Judgeme > Commslayer > Section Store > > I don't know how these aren't installed on every single store" > — Jacob (@jforjacob) > "@commslayercom is exactly why it is the best replacement for Gorgias at a fraction of the cost. We've been able to operate it from Claude and manage the agents also populate the knowledge base and much more." > — Phil Kyprianou 💀☕ (@philkyprianou) > "We also use Commslayer. It's great, quickly improving and the value is absurd." > — Florian Simmendinger (@simmenfl) ## All CX tools for a tenth of the bill AI agent included. No seat fees, no per resolution fees. You pay per conversation you reply to, however many messages it takes. Most brands pay 5 to 15% of their old Gorgias bill* What one subscription replaces: Helpdesk plan, AI add on, Phone tool, Returns app, Order editing app, Moderation app — and seat fees and per resolution fees. Commslayer starts at $39/month. ## We migrate you for free 1500+ brands have already moved over with our importers for Gorgias, Zendesk, Re:amaze, Richpanel, Front, Help Scout, Freshdesk, and Kustomer. - Migration runs in the background - Test everything before switching - Complete in under 24 hours - We train your team on any differences ## Hands-on support during setup and after launch - Work directly with our team in Slack while you migrate and tune the setup. - We help you migrate for free, then work with you to set up the AI agent and automate your support workflows. - You talk directly to the people building Commslayer, so useful feedback turns into product changes fast. ## Read why they switched **Jake Langley, Founder, Luma Nutrition** — "Currently AI agents are involved in more than 50% of our email tickets and and our CSAT scores have improved." Migrated from Re:amaze. Uses Skio subscriptions integration. We used Re:amaze before and switched to CommSlayer because of the pricing and the AI-forward features. We knew that AI integration into the customer support experience was going to become more and more important. It seemed like Commslayer was leading the way on integrating AI agents into the help desk ticket software at an affordable price. Currently AI agents are involved in more than 50% of our email tickets and and our CSAT scores have improved. Customers love how fast they can get responses and support to their problems. **Sandy Eyre, Overherd** — "We were very opposed to Zendesk's AI pricing model, charging per resolution." Migrated from Zendesk. Uses Appstle subscriptions integration. We were using Zendesk before and got recommended Commslayer by another DTC brand. The main benefits for us so far have been much better integration with our subscription app, a small team that actually listens to our feature requests and moves fast, and AI features which are affordable. We were very opposed to Zendesk's AI pricing model, charging per resolution. Would highly recommend Commslayer, just a much better all round solution. **David Richards, Founder, The Strap Tailor** — "The AI is light years ahead and the dev work going into this tool is so much faster." Migrated from Gorgias. We have just switched from Gorgias. Been watching the roadmap for over a year whilst trying to take the leap of faith to switch and when I saw the speed of development vs Gorgias it became a no brainer. The AI is light years ahead and the dev work going into this tool is so much faster. Price as well, not comparable. CS wins Excited to see the future of the platform and to truly leverage AI to reduce stress on myself and the team. Enjoying the helpful support as well! **Bar Bruhis, Founder, Boostcous** — "If you're looking for customer support without getting ripped off, you've found the answer." Uses Recharge subscriptions integration. If you're looking for customer support without getting ripped off, you've found the answer. Commslayer is AI first, has an amazing MCP and is easily trained. We're stoked on them **Jack Oswald, Founder, Cancha Bags** — "Their AI is the best I've seen in the CS space" The best helpdesk for the price (probably the best Helpdesk, period). Commslayer is developing new features so fast, making the experience better and better, while not charging the earth for it. **Alexandre Bastos Gomes, CEO, Portugal Jewels** — "If you're on Shopify, Commslayer is a must-have." Migrated from Gmail. I had been putting off using an AI platform for customer service because most tools felt either like a traditional ticketing system with AI bolted on, or had UI and workflows that were still too complex. Commslayer won us over for several reasons: incredibly fast support, frequent releases with meaningful new features, and a product that truly looks and feels AI-native. MCP connection is a killer feature. If you're on Shopify, Commslayer is a must-have. **Stefan Bay Jensen, Tech Lead, N/A Ventures** — "Choosing Commslayer is like buying a lottery ticket when you already know the numbers." Migrated from Zendesk. We ran support the traditional way: a separate team inside each brand, all on Zendesk. Commslayer let us flip the model. We migrated one brand as a test, then moved every brand over and replaced the per-brand teams with one team inside the venture studio. Choosing Commslayer is like buying a lottery ticket when you already know the numbers. Whatever we're about to need, they're already building. ## Frequently asked questions Questions and answers: Q: Can I migrate from Gorgias or another helpdesk without losing our history? A: Yes. Our free importers move ticket history and contacts from Gorgias, Zendesk, Re:amaze, Richpanel, Front, Help Scout, Freshdesk, and Kustomer. Depending on the platform, tags, agents, and saved replies also move. Imported conversations remain available as read-only history, while automations need to be rebuilt. Q: How much work is it to switch from our current helpdesk? A: We provide a step-by-step checklist covering the import, inboxes, automations, AI setup, testing, and final cutover. The import runs without affecting your current helpdesk and usually takes between one hour and one day, so you can prepare and test everything before switching email over. Q: Will you help us switch and set everything up? A: Yes. Migration is free, and every plan includes email and chat support. The Scale plan also includes hands-on AI agent setup and a shared Slack channel with our team. Q: Do I have to let the AI agent reply on its own? A: No. Keep it in Draft only, or require approval before it sends a reply or takes an action. When you’re ready, let it handle only the topics you select. Q: What happens when the AI agent needs a human? A: It can ask a teammate for input or hand over the conversation. Your team can provide the missing context or take over with the full thread and Shopify order context. Q: Can I use Commslayer for more than one brand? A: You can manage multiple brands in Commslayer, but the AI agent currently supports one brand per account. To use the AI agent for multiple brands, you’ll need a separate account for each. Q: Can we support customers in different languages? A: Yes. Paid plans can translate incoming messages into your team’s language and translate replies back for the customer. The AI agent can also reply in the customer’s language. Q: Does Commslayer support phone calls? A: Yes. Voice is already available in Commslayer. Voice AI, where the AI agent answers calls using the same instructions and Shopify order context, is coming soon. Q: How does billing work? A: Billing runs through Shopify. A billable conversation is an email, live chat, or DM thread where your team replies at least once. Each thread counts once per month, no matter how many messages are exchanged. Plans include enough AI replies and drafts to cover the full conversation volume included in that plan. If your volume grows beyond the allowance, we recommend upgrading rather than relying on overages. You can also set a spending cap to prevent surprises. Social media comments are unlimited. We keep our pricing low and aim to match the cheapest comparable competitor already operating at scale. Q: Can my whole team use Commslayer without paying per seat? A: Yes. There is no per-seat pricing. Add as many team members as you need on every plan, including Free. Q: Do we have to sign an annual contract? A: No. Plans are month to month, and you can upgrade, downgrade, or cancel without an exit fee. ## Ready to try? Import your tickets tonight, let the AI agent draft, and cancel Gorgias when it earns it. - 4.9 App Store - 3000+ Shopify brands - 1500+ migrated ## /helpdesk-for-shopify # The AI-native helpdesk for Shopify stores An AI-native helpdesk for Shopify stores, with familiar workflows, ready-to-send AI drafts, every support channel, and reporting built for CX teams. Canonical URL: https://www.commslayer.com/helpdesk-for-shopify ## A modern helpdesk built to scale Bring every support channel, customer conversation, Shopify order, and team workflow into one place. - All support channels: Every conversation lands in the same queue, and the reply goes back out the way it came in. One inbox, one set of views, one report. Email, Live chat, WhatsApp, Instagram, Facebook, Messenger, TikTok, Voice, Judge.me. - Shopify actions from the sidebar: The customer’s orders and subscription sit beside the reply box, with the buttons your team would go to Shopify for. Refund, Cancel order, Hold fulfillment, Duplicate for a reship, Edit the order, Edit the address, Manage the subscription. - Assignments and internal notes: Route work to an agent or a whole team, and leave a private note the customer never sees. - Labels, views, and macros: File conversations, save the filters your team works from, and run a repeated sequence of steps in one click. - Reporting: Volume, response and resolution times, contact reasons, team performance, channel trends, and AI impact. > "IF YOU HAVE NOT SIGNED UP DO SO ASAP. THIS IS NOT A PAID ENDORSEMENT, WE LOVE THE PLATFORM THAT MUCH." > — Isaac Medeiros, Founder, Mini Katana ## A chat widget on your own storefront Add the chat widget to your store. Customers can ask questions, track orders, and make the order changes you allow without leaving the page. The AI agent answers first. - Your branding. Use your logo, colors, and greeting on your own domain. - Order lookup built in. Customers track and edit an order without opening a ticket. - No starting over. When your team steps in, the conversation and Shopify order are already on the ticket. > "Big fan of Commslayer! Moved from Zendesk and it's just way more modern and easy to use." > — Jeremy Cai, Founder, Italic ## Help every agent resolve tickets faster with AI Every ticket gets a draft reply and summary. Commslayer can translate incoming and outgoing messages and apply contact reasons and labels automatically. - A ready-to-send draft on every ticket: Each draft uses the customer’s details, Shopify order, previous messages, and your product knowledge. Send it as written or edit it in the reply box first. - Offer global support with automatic translation: Let your existing team support customers across markets by automatically translating incoming messages and outgoing replies. - Know the full story in seconds: Get an instant summary of every ticket so any agent can take over without reading the entire conversation. - Turn contact reasons into action: Automatically classify every conversation so you can see which customer issues are growing and remove the causes behind them. - Keep every queue organized automatically: Apply the right labels automatically so routing, views, and reporting stay clean as ticket volume grows. > "Currently AI agents are involved in more than 50% of our email tickets, and our CSAT scores have improved. Customers love how fast they can get responses and support to their problems." > — Jake Langley, Founder, Luma Nutrition ## Know exactly how your support operation performs Track demand, team performance, customer issues, channel volume, and AI impact from one reporting layer. - Your support operation at a glance: See ticket volume, response and resolution times, contact reasons, team performance, channel trends, and AI impact. - What customers need help with: See why customers contact you, which issues are growing, and where the business can remove friction. - Agent performance: Compare workload, response speed, and CSAT across the team. - AI impact: Measure how much work AI handles and where it improves speed and resolution. - Channel trends: See which channels drive the most support volume and how demand changes over time, so you can plan coverage with confidence. > "We migrated one brand as a test, then moved every brand over and replaced the per-brand teams with one team inside the venture studio." > — Stefan Bay Jensen, Tech Lead, N/A Ventures ## Run your entire helpdesk through MCP Connect Claude, ChatGPT, or any MCP-compatible AI to Commslayer and let it run support workflows end to end. - Full control through MCP: Give any MCP-compatible AI full access to Commslayer’s support context and actions through one connection. - REST API: Connect Commslayer to internal tools and custom workflows through a documented, scoped API. - Bring your own AI agent: Connect your own agent to Commslayer’s channels, customer context, and human handover instead of rebuilding the support layer from scratch. ## We migrate you for free 1500+ brands have already moved over with our importers for Gorgias, Zendesk, Re:amaze, Richpanel, Front, Help Scout, Freshdesk, and Kustomer. - Migration runs in the background - Test everything before switching - Complete in under 24 hours - We train your team on any differences ## /ai-support-agent-for-shopify # An AI agent built for ecommerce support An AI agent for Shopify support that reads the ticket, checks the order, and does the work: refunds, free reships, order edits, subscription changes. Canonical URL: https://www.commslayer.com/ai-support-agent-for-shopify > "We handle around 300 tickets a day for a health supplements brand, and Commslayer has genuinely transformed how our team operates. The AI handles a huge chunk of our volume autonomously, freeing up our agents for cases that actually need a human touch." > — Marko Jankovic, CX Lead, Healthletic ## Handles support cases end to end The AI agent can do everything your team can, from answering questions to updating orders and subscriptions, plus custom actions built for your workflows. ## Built to resolve, not just reply The agent has access to built-in actions across Shopify and your ecommerce apps, and can run custom actions for your workflows. Actions the agent can carry out, by the system it reaches into: **Orders & fulfillment** - Create an order - Cancel an order - Refund part or all of an order - Refund to store credit - Reship an order or selected items - Hold fulfillment - Change the shipping address - Add, remove, swap, or change item quantities - Tag an order - Update marketing consent **Subscriptions** - Cancel a subscription - Pause a subscription - Resume or reactivate a subscription - Delay or reschedule the next order - Skip the next order - Offer a configured retention discount - Works with: Recharge - Works with: Loop, Skio, Appstle, Stay AI, Kaching **Conversation workflow** - Escalate to a human - Assign an agent or team - Add a private note - Add or remove labels - Change priority or status - Snooze or mute a conversation - Resolve a conversation - Create a new conversation **Shopping & custom actions** - Create a Shopify cart - Add, remove, or update cart items - Check and validate discounts - Complete checkout - Run a merchant-configured webhook - Call an external API ## Give the agent the same playbook as your team It uses your products, website, help articles, customer history, orders, and subscriptions on every ticket. Add guidance for your policies, exceptions, and preferred responses. - Everything the agent needs to know: The agent uses your products, store pages, help articles, customer history, orders, subscriptions, and training responses when handling each case. - Test on real tickets: Run support questions through the playground, review the answer and actions, then adjust the guidance. > "Currently AI agents are involved in more than 50% of our email tickets, and our CSAT scores have improved. Customers love how fast they can get responses and support to their problems." > — Jake Langley, Founder, Luma Nutrition ## Built for your product category It understands the products, questions, and policies specific to your category and takes the relevant actions, from subscription changes for supplements to size swaps for apparel. **Subscriptions — Keeps subscribers subscribed** - Pauses, skips, and swaps handled in your billing app - Saves cancels with the discount rules you set - Next charge date and history on every ticket **Apparel & footwear — Size swaps without the back-and-forth** - Exchanges and size swaps run straight in Shopify - Lost or damaged orders reshipped on the spot - Shipping addresses fixed before the order ships **Beauty & skincare — Ingredient answers from your own docs** - Routine and ingredient questions answered from your help center - Anything sensitive goes to a human first - Refunds and replacements in Shopify ## The same agent on every channel Use the same instructions and customer context across email, live chat, and social DMs. Voice is coming soon. ## Control how the agent goes live Enable it at your own pace and choose exactly which support topics it can automate. - Draft only: The agent writes; your team reviews and sends. - Approve first: The agent plans the reply and action; a human approves. - Only selected topics: The rest waits for your team. ## Stay in control of what the agent can do Choose which actions it can take, set limits, require approval, and decide when a conversation goes to a human. What can be taken away from the agent: - Handover rules: Send selected topics to a human, or let the customer ask for one. - Action permissions: Enable refunds, reships, order edits, and subscription changes one by one. - Refund limits: Set the maximum percentage and amount per refund, plus daily amount and count limits. - Approval before acting: Require a human to approve the reply and actions before anything is sent. Refund limits, at the defaults the agent ships with: - Max refund percent: 50 - Max amount per refund: 50 - Daily amount limit: 200 - Max refunds per day: 5 The AI agent cannot exceed these limits. It can issue only one refund for a given conversation or order, and one refund per customer every 30 days. ## Improve your AI agent through MCP Connect your preferred MCP-compatible agent to review conversations, identify why cases were handed to humans, and update the AI agent’s guidance and actions. ## Integrations - Shopify - Recharge - Loop - Skio - Appstle - Stay AI - Kaching ## Hands-on support during setup and after launch - Work directly with our team in Slack while you migrate and tune the setup. - We help you migrate for free, then work with you to set up the AI agent and automate your support workflows. - You talk directly to the people building Commslayer, so useful feedback turns into product changes fast. ## Survive Q4 without growing your support team The AI agent is included in every plan, with no seat fees or per-resolution fees. Each plan includes a monthly AI allowance sized to cover its conversation volume. What one subscription replaces: Helpdesk plan, AI add on, Phone tool, Returns app, Order editing app, Moderation app — and seat fees and per resolution fees. Commslayer starts at $39/month. ## Frequently asked questions Answers to common questions about setup, control, pricing, and what the AI agent can handle. Questions and answers: Q: Do I have to let the AI agent reply on its own? A: No. Keep it in Draft only, or require approval before it sends a reply or takes an action. When you’re ready, let it handle only the topics you select. Q: Can I choose which topics and actions it handles? A: Yes. Choose the topics it can handle and enable each action individually. You can also set refund limits and decide when a case goes to a human. Q: Can I test it before customers see it? A: Yes. Use the playground to run real support cases through the agent, review its replies and actions, and adjust the guidance. Nothing is sent to a customer. Q: How much of our support can it automate? A: Automating around 30% is straightforward for most brands. Reaching 50% or more takes additional guidance, testing, and workflows. Some brands handling over 200,000 tickets per month automate around 70%. Q: Can it take actions, or does it only reply? A: It can take built-in actions across Shopify and supported ecommerce apps, including refunds, reships, order edits, subscription changes, and conversation routing. You can also add custom actions for your workflows. Q: How does it learn how we handle support? A: Your Shopify products and store pages sync automatically. Add help articles, training responses, and guidance for the rest. Through MCP, your preferred AI agent can review past conversations and update Commslayer’s guidance and actions. Q: Will it sound like our team? A: You can give it your tone, wording, and support rules, with different instructions for each channel. Use Draft only and the playground to refine its responses before it replies on its own. Q: What happens when it needs a human? A: Set topics that always go to your team, let customers ask for a person, or let the agent ask a teammate for input when it needs help. Your team can provide the missing context or take over the conversation, with the full thread and Shopify order context. Q: Will you help us set up the AI agent? A: Yes. AI agent setup is included on the Scale plan. Our team helps choose the first topics, configure actions, and test real cases in the playground before rollout. Q: Is the AI agent included, or charged per resolution? A: AI replies and drafts are included in every plan, including Free. The monthly allowance is sized to cover your full conversation volume, and there is no per-resolution fee. If you exceed it, additional replies and drafts cost $0.075 each on paid plans, with a spending cap you control. Q: Can it reply in different languages? A: Yes. The agent detects the language the customer uses and replies in the same language. You can override the response language in your general rules. Q: Can it answer phone calls? A: Voice AI is coming soon. It will use the same instructions and Shopify order context as the agent in your inbox. Q: Can I use the AI agent for more than one brand? A: For now, the AI agent supports one brand per Commslayer account. If you run multiple brands, you’ll need a separate account for each. ## /returns-management-for-shopify # Returns without the back and forth Returns management for Shopify: review return requests, send refunds, and track items on their way back, from the same inbox where you answer tickets. Canonical URL: https://www.commslayer.com/returns-management-for-shopify ## Ten statuses, two that need you A return moves itself most of the way — the label is bought, the carrier scans it, the status follows. Only two moments wait on a person: a request to approve, and a parcel that came back to refund. That is the tab the queue opens on. ## One return, decided in one screen What they are sending back and why, the photos they attached, the timeline so far, and the money already worked out. The customer, their address, and the Shopify order are on the same page — there is nothing to go and look up. - Approve it, with or without a label. Approving buys the return label and sends it over. Approving without one is for the times you would rather they kept the item. Declining takes a reason, and the reason goes on the return. - The refund is worked out before you send it. Item total, less the restocking fee, less the label if you deduct it. Nothing is charged until you approve — and a store credit bonus is recorded on the return rather than folded into the Shopify refund. > "Things are already tough and we dun need to keep switching out of apps cos someone got greedy. Trust me, go with Karri (commslayer) They are serious about their work." > — Benny Chee, Founder, Anothersole ## The policy answers before you do Set the window, the reasons, and how you make it right. The portal checks all of it against the live order before a request is ever created, so what reaches your queue is a return your own policy already allows. - Thirty days from delivery, not from checkout. The clock starts when the parcel lands. A holiday extension adds days to orders placed inside a date range you set, so a December gift is not judged by a November window. - Your reasons, and the ones that need proof. Write the list they pick from, and mark the reasons that only count with a photo attached. A written note can be made mandatory on every return, whichever reason they choose. - Money back, or store credit worth more. Offer either, or both, and add a bonus percentage to steer them towards credit. A restocking fee comes off the top. Exchange requests arrive on the return itself and the replacement is arranged in Shopify. ## Which label, and when to skip it Add the carriers you ship with — the first pair is the one that gets used. Rules run over the return in the order you put them in: where it is going, whether that is domestic, what the order was worth, the reason they picked, or a tag on the item. One of them can decide the parcel is not worth a label at all. ## /customer-portal-for-shopify # A customer portal inside your Shopify store A customer portal that runs as a page inside your Shopify storefront: help articles on your own domain, and returns customers start themselves. Canonical URL: https://www.commslayer.com/customer-portal-for-shopify ## A native page in your Shopify store Customers get help without leaving your storefront. The portal uses your domain, navigation, fonts, and colors, so it feels like part of your store. - Your own domain: Customers stay on the address they bought from. Nobody is handed a URL with our name in it. - Your own navigation: The header, the menu, and the cart your theme already renders stay right where they were. Help is one more link in it. - Your fonts and colors: Inherited from your Shopify theme — or set by hand, down to the logo, the corner radius, and every block on the page. - Or a subdomain instead: Prefer help.yourbrand.com? Point it at the portal with one DNS record and the certificate comes with it. ## Help pages search engines and AI can read Every article is its own page on your store's domain, in the HTML before any script runs. Google indexes it, and an assistant answering a question about your product can quote it. An answer locked inside a widget is invisible to both. ## Support every market from one help center Write each article once. It’s automatically translated into the languages you support, shown in each customer’s storefront language, and used as the approved source for your AI agent’s answers. > "Commslayer won us over for several reasons: incredibly fast support, frequent releases with meaningful new features, and a product that truly looks and feels AI-native. MCP connection is a killer feature." > — Alexandre Bastos Gomes, CEO, Portugal Jewels ## Answers before a ticket starts Customers search categories and articles from the portal. If they still need help, they can contact your support team from the same page. ## Orders and returns in the same portal Customers manage their orders in the portal today. Native returns and order tracking are coming soon. - Built-in returns: Add self-service returns without adding another app. Commslayer checks each request against your policy, creates the shipping label, and keeps approvals, updates, and refunds inside your helpdesk. - Customers manage the order themselves: Eligible order changes and cancellations happen in the native portal without opening a ticket. ## Frequently asked questions How the portal works with Shopify, Markets, returns, and order management. Questions and answers: Q: What can customers do in the portal today? A: Today customers can browse and search your help articles, see the version for their storefront language, manage their orders, and contact your support team without leaving the page. Native returns and order tracking inside the portal are coming soon. Q: Does the portal live inside my Shopify store? A: Yes. It loads as a native page of your storefront, with your existing header, navigation, domain, fonts, and colors. You can customize the branding or keep help on a separate subdomain such as help.yourbrand.com. Q: How does the portal handle Shopify Markets and translations? A: It uses the storefront language each customer is shopping in for every locale you enable. Turn on automatic translation to create and update those language versions from one source article, then edit any translation by hand when you need local control. Q: Can search engines and AI assistants find the articles? A: Yes. Each article is a page on your store’s domain, and its content is present in the HTML instead of being locked inside a widget. Search engines can index it, and assistants can read and cite it. Q: Does the AI agent use the same help articles? A: Yes. The portal and AI agent use the same approved article content, so customers get consistent answers whether they search on their own or ask for help. Q: Are self-service returns available in the portal? A: Not yet. Native portal returns are coming soon. When released, customers will start and follow returns in the portal while your team handles approvals and refunds in Commslayer. Q: Can customers track or change an order from the portal? A: Customers can edit the shipping address and contact details, change quantities, or cancel an order from the portal, under the same order editing rules you set for chat and the Shopify thank-you page. Order tracking inside the portal is coming soon. Order editing also works on Shopify customer-account pages. ## /order-editing-for-shopify # Let customers fix orders right after checkout Let Shopify customers edit eligible orders on the checkout thank-you page, in chat, or from Shopify customer accounts before fulfillment. Canonical URL: https://www.commslayer.com/order-editing-for-shopify ## Order editing where customers already are Let customers fix eligible orders wherever they find them, without opening a support ticket. - Chat widget: Customers open their orders from your Shopify-connected chat widget and make the allowed changes. - Checkout thank-you page: Add the Commslayer block to Shopify's thank-you page so a new order can be fixed immediately after checkout. - Shopify customer account: Add the block to the Shopify customer-account order status page for customers who come back later. ## Show only the actions the order still allows Customers only see actions allowed by the order status, editing window, blocked tags, and your settings. ## Let customers make the common fixes Turn each action on or off. Customers only see the changes you allow for an eligible order. - Update the shipping address: Correct the delivery address, with an option to keep the change inside the original country. - Change quantities: Increase or reduce eligible line-item quantities. - Swap a variant: Choose another available size, color, or product variant. - Update contact details or cancel: Correct the email or phone number, or cancel the eligible order with a reason. ## Set the editing rules once The same account-level settings control the chat widget, thank-you page, and Shopify customer-account block. ## Keep the edited order visible in Shopify Changes are applied to the Shopify order. Add the optional self-serve-edit tag so your team can find edited orders at a glance. ## Frequently asked questions How self-serve order editing works across Shopify and Commslayer. Questions and answers: Q: Where can customers edit an order? A: Order editing is available in a Shopify-connected Commslayer chat widget, on the Shopify checkout thank-you page, and on the Shopify customer-account order status page. Q: Is order editing live inside the Commslayer customer portal? A: The native Commslayer customer portal is not currently an order editing surface. Use the chat widget, checkout thank-you page, or Shopify customer-account block. Q: What can customers change? A: Merchants can allow shipping-address edits, contact updates, quantity changes, variant swaps, and order cancellation. Each action has its own setting. Q: When does editing stop? A: Choose a window from 15 minutes to 24 hours after the order is placed, or keep editing open until fulfillment. Address, quantity, variant, and cancellation actions stop when that window closes or the order is fulfilled, cancelled, or closed. Contact updates follow their own permission. Q: Can I block specific orders from self-service? A: Add Shopify order tags such as fraud:high or manual-review to the blocked list. Orders carrying any saved tag do not expose address, quantity, variant, or cancellation actions. Contact updates follow their own permission. Q: Can customers change the delivery country? A: The address permission includes a domestic-only option. Turn it on to keep address changes inside the country on the original order. Q: How is inventory checked for a variant swap? A: Choose whether Commslayer checks total stock across all locations or stock at the order's fulfillment location before showing variant options. Q: Can my team find orders customers changed? A: Turn on Shopify tagging to add a self-serve-edit tag after a customer changes an order. Commslayer also records high-level self-serve order editing events for reporting. Q: Is order editing included in every plan? A: Order editing is included in every paid plan, but not in Free. ## /social-media-moderation-for-shopify # Hide harmful comments before they hurt ad performance Social media moderation for Shopify: AI hides spam, abuse, and competitor mentions on Instagram, Facebook, and TikTok — your team keeps control of every public reply. Canonical URL: https://www.commslayer.com/social-media-moderation-for-shopify ## Automatic moderation for every new comment AI hides inappropriate comments automatically. Add specific words or phrases you always want hidden, then review or unhide comments from the inbox. > "Wow, I've been using this app for months and now I can't imagine life without it. Its a game changer for CX and replying to all forms of social media comments and DMs." > — Rainier Watch, United States ## Reply and moderate from the same inbox Your social media team can read the full thread, reply, like, hide, and delete comments across Instagram, Facebook, and TikTok without switching apps. - Reply from the inbox: Read the thread, edit the draft, and send without opening the social app. - Like or unlike: React to a useful comment from the conversation. - Hide, unhide, or delete: Remove unwanted comments or unhide them after review. - Add the terms your brand wants hidden: Add competitor names, campaign terms, or other phrases you always want hidden. - Block repeat commenters on Meta: Block or unblock a Facebook or Instagram commenter from the conversation. TikTok does not provide this action through its API. ## Frequently asked questions How comment moderation works across Instagram, Facebook, and TikTok. Questions and answers: Q: Which social networks are supported? A: Instagram, Facebook, and TikTok comments can be brought into the Commslayer inbox, and automatic hiding is supported across all three. Meta includes both Facebook and Instagram. Q: Does AI reply to Facebook and Instagram comments automatically? A: Meta comment replies are never posted automatically. Commslayer can prepare a draft, then a teammate reviews and sends it. This does not affect automatic replies in Facebook or Instagram DMs. Q: What can AI hide? A: The moderation check covers spam, advertising, links, profanity, harmful content, negative attacks, and competitor mentions. It also identifies low-value reactions that can be left without a reply. Q: Can I add my own blocked terms? A: Add comma-separated keywords for brand names, campaign terms, or phrases you always want hidden. Those rules run alongside the AI check. Q: Can my team undo an automatic hide? A: Hidden comments can be reviewed and unhidden from the conversation. The category and reason stay visible to help the teammate make that decision. Q: Can we like, delete, and block commenters? A: Like, unlike, hide, unhide, and delete actions are available for supported social comments. Blocking and unblocking are available for Facebook and Instagram commenters, but not through TikTok’s API. Q: Do public comments count as helpdesk conversations? A: Public social comments have their own inbox view and stay out of the standard helpdesk reports, so they do not distort support volume. ## /phone-support-for-shopify # Answer the phone from the same inbox Phone support for Shopify brands: buy a number inside Commslayer, take and make calls in the browser, and get every call as a ticket with its recording, transcript, and AI summary. Canonical URL: https://www.commslayer.com/phone-support-for-shopify ## The call becomes a ticket A call opens the same conversation an email would, against the same customer and the same Shopify order. When it ends, the recording, the transcript, and an AI summary are already attached to it. ## Everything a phone line needs Numbers, a menu, voicemail, and outbound calling — set up in the inbox settings rather than in a separate phone tool. - A number in your country: Search by country, area code, or the digits you want, then buy it without leaving Commslayer. Local, toll-free, mobile, and national numbers. - A phone menu that routes: Callers hear your greeting and press a key. Each option connects them to agents, sends them to voicemail, or plays a message. - Voicemail and business hours: Ring for as long as you choose — 30 seconds by default — then take a message with your own greeting. Outside business hours, calls skip the ring. - Calling back out: Return a call from the browser, from the conversation it belongs to. Outbound is billed by where the call goes. > "The main benefits for us so far have been much better integration with our subscription app, a small team that actually listens to our feature requests and moves fast, and AI features which are affordable." > — Sandy Eyre, Overherd ## Questions about phone Questions and answers: Q: Do I need a separate phone system? A: No. Add a phone number in Commslayer and your team makes and receives calls in the browser, in the same inbox as email, chat, and social. If you already run Aircall, you can connect that account as a channel instead. Q: Where do the numbers come from? A: You buy them inside Commslayer. Pick a country, narrow by area code or by the digits you want, and choose from what is available — local, toll-free, mobile, or national. A number you already own can be used instead, at no extra charge. Q: Can I get a number in any country? A: Some countries require a regulatory identity check before a number can be bought, and a few also need a registered address. The check takes a few minutes to submit and is reviewed within a few business days. Q: What happens when nobody picks up? A: The call rings your agents for as long as you set — 30 seconds by default — and then goes to voicemail with the greeting you wrote. Missed calls and voicemails both land in the inbox as conversations. Q: Can callers reach the right team without an agent transferring them? A: Yes. The phone menu lets callers press a key for an option you named — Support, Sales, whatever fits. Each option either connects them to agents, sends them to voicemail, or plays a message, and it can route to a specific team. Q: Is the call recorded and written down? A: Every call carries its recording, a transcript, and an AI summary on the conversation. All three are included at no extra charge. Q: How is voice billed? A: Voice is pay as you go on top of your plan. Call time is billed per minute, including unanswered calls, and each phone number is billed monthly at a rate that depends on its country. Rates depend on where the call goes. Q: Can I stop it running up a bill? A: Give each number a monthly spending limit and calls on that number stop once it is reached. Without one, the number bills up to your account’s pay-as-you-go limit instead. ## /mcp-for-shopify # Manage your helpdesk from Claude or ChatGPT Run your Shopify helpdesk from Claude, ChatGPT, or any MCP-compatible AI tool: search conversations, resolve tickets, write help articles, and update AI guidance through chat. Canonical URL: https://www.commslayer.com/mcp-for-shopify ## One connection to your whole helpdesk Connect Claude, ChatGPT, Claude Code, or any MCP-compatible assistant to Commslayer. Search conversations, resolve tickets, create help articles, and update AI guidance from chat. > "For example today here's what I asked claude: > > "can you look at commslayer the last 30 days and tell me how many tickets our AI agent resolved, what the most common reasons for her passing tickets onto real agents are and how we could update things to be able to be able to resolve these tickets herself" > > It went through looked at all the tickets, made recommendations, updated the AI agent guidance and actions all in like 5 minutes > > This will mean our AI agent will be able to resolve around 19,000 more tickets per month alone" > — Jacob (@jforjacob) — https://x.com/jforjacob/status/2061135663773143416 ## Run and configure your helpdesk through MCP - Search the full support history: Pull up any conversation by status, channel, label, date, or what was said inside it — across every ticket the inbox has ever handled. - Reply, assign, label, snooze, and resolve tickets: Work the queue from the chat window: send the reply, hand the ticket to a teammate or a team, tag it, put it to sleep, or close it. - Pull Shopify order, customer, product, and subscription context: Read the order, the customer, the catalog, and the subscription behind a ticket. Shopify data is read-only through MCP — refunds, cancellations, and order edits stay inside the helpdesk. - Run support and AI reports in plain language: Ask for volume, response times, CSAT, contact reasons, or how the AI agent is doing, and get the same numbers the reports page shows. - Manage customers, notes, fields, labels, and teams: Update a contact, leave an internal note, add a custom field, rename a label, or check who sits on which team. - Manage help articles, categories, portals, and saved replies: Write and edit the help center, sort it into categories, set up a portal, and keep canned responses current. - Configure and test the AI agent: Change the agent’s settings, guidance, response examples, and actions — then run the change through the playground before a customer meets it. - Find and close AI knowledge gaps: See the questions the agent could not answer, write the answer it was missing, and mark the gap closed. - Build macros, automations, and webhook actions: Assemble a macro, set an automation rule, or point a custom action at your own endpoint — and test it from the same chat. ## Use cases - Spot repetitive questions: Review conversation patterns to identify common issues worth automating or documenting. - Build your help center: Convert support threads into articles. Your team’s answers become searchable knowledge. - Audit AI knowledge: Check for conflicts across guidance, canned responses, and help articles. Keep your AI consistent. - Find ad hooks from comments: Pull real customer words. Use their exact language in ads, landing pages, and product descriptions. ## /integrations # Integrations built into the inbox Connect the apps your store already runs, in a few clicks. Canonical URL: https://www.commslayer.com/integrations ## Channels - Instagram: DMs and comments on your posts and ads. - Facebook: Page comments and ad comments. - Messenger: Chats started from your page. - WhatsApp: Business messages, threaded per customer. - TikTok: Comments on your videos. - Aircall: Calls and voicemails as tickets. ## Subscriptions - Recharge: The AI agent can cancel a subscription or delay the next order for the customer. Your team can also change frequency and see past orders in the sidebar. - Loop: The AI agent can cancel, reschedule, or reactivate a subscription, and offer a discount before it cancels. Your team can also pause or skip orders from the sidebar. - Skio: The AI agent can cancel, pause, or reschedule a subscription for the customer. Your team can also resume or reactivate one from the sidebar. - Kaching: The AI agent can cancel, pause, skip the next order, or reschedule, and offer a discount before it cancels. Your team has the same actions in the sidebar. - Stay AI: The AI agent can cancel, pause, skip the next order, reschedule, or reactivate a subscription for the customer. Your team has the same actions in the sidebar. - Appstle: The AI agent can cancel, pause, skip the next order, or reschedule for the customer. Your team can also change frequency and see order history in the sidebar. ## Loyalty & memberships - Rivo: Points, VIP tier, and rewards on the ticket. The AI agent can look up points and manage memberships for the customer. ## Reviews & marketing - Judge.me: Every new review opens a ticket. Reply in public or by private email, and publish or hide the review. The AI agent can write the public reply. - Klaviyo: Lists, segments, profile properties, and predicted lifetime value in the sidebar. Opened and resolved conversations go back to Klaviyo as events. ## /voice-ai-for-shopify # The same agent, answering the phone Voice AI for Shopify brands: the same agent answers the phone, pulls up the order, and escalates only when it should. Canonical URL: https://www.commslayer.com/voice-ai-for-shopify ## /pricing # Choose your plan You only pay for conversations you reply to. AI agent replies and drafts come with every plan. Canonical URL: https://www.commslayer.com/pricing Every tier, ascending by included conversations: - Free — free, 300 billable conversations, 300 AI agent messages and the same allowance of AI drafts. - Plus 800 — $39/month, 800 billable conversations, 1,600 AI agent messages and the same allowance of AI drafts. - Plus 2K — $99/month, 2,000 billable conversations, 4,000 AI agent messages and the same allowance of AI drafts. - Plus 4K — $199/month, 4,000 billable conversations, 8,000 AI agent messages and the same allowance of AI drafts. - Scale 6K — $299/month, 6,000 billable conversations, 12,000 AI agent messages and the same allowance of AI drafts. - Scale 10K — $499/month, 10,000 billable conversations, 20,000 AI agent messages and the same allowance of AI drafts. - Scale 16K — $799/month, 16,000 billable conversations, 32,000 AI agent messages and the same allowance of AI drafts. - Scale 24K — $1,199/month, 24,000 billable conversations, 48,000 AI agent messages and the same allowance of AI drafts. - Scale 32K — $1,599/month, 32,000 billable conversations, 55,000 AI agent messages and the same allowance of AI drafts. - Scale 40K — $1,999/month, 40,000 billable conversations, 60,000 AI agent messages and the same allowance of AI drafts. - Scale 50K — $2,499/month, 50,000 billable conversations, 75,000 AI agent messages and the same allowance of AI drafts. - Scale 60K — $2,999/month, 60,000 billable conversations, 90,000 AI agent messages and the same allowance of AI drafts. > "Been watching the roadmap for over a year whilst trying to take the leap of faith to switch and when I saw the speed of development vs Gorgias it became a no brainer. Price as well, not comparable. CS wins" > — David Richards, Founder, The Strap Tailor ## How billing works - Conversation: Any email, live chat, or DM thread where you reply at least once. Each thread bills once per month, no matter how many messages back and forth. - Social: Instagram, Facebook & TikTok comments are unlimited on every plan. - Overage: Above your plan: $0.15 per extra conversation, $0.075 per extra AI agent message. Set a monthly spending cap in billing if you want a hard ceiling. - Voice: Calls are billed per minute, on top of your plan. The rate depends on where the call goes. Each phone number you keep is billed monthly, and the fee depends on the country. Recordings, transcripts, and AI call summaries are included at no extra charge. - Seats: Agents are unlimited on every plan, including Free. Add five or fifty, your bill stays the same. Overage is billed at $0.15 per extra conversation and $0.075 per extra AI agent message. Savings and per-resolution figures assume a 50% AI resolution rate and ~2 AI agent messages per resolved conversation. Gorgias bills $1 per AI-resolved conversation on top of their helpdesk plan ($50–$1,500/mo by volume). > "We've used most of the bigger CS platforms out there, from Zendesk to Gorgias, and while Commslayer may not have all of the features and integrations, the delta is INSANE." > — Dr. Evan Zhao, Founder, Pacagen ## Compare features **Volume** - Support conversations / month - AI agent messages / month - AI drafts / month - Social media comments - Above-plan rate **AI** - AI agent (replies & actions) - AI drafts on every conversation - Auto-labels - Auto-translate - AI summaries - Social media moderation **Channels** - Email - Live chat - WhatsApp - Instagram & Facebook DMs - SMS **Customer self-service** - Order editing in chat - Order editing on checkout thank-you page - Order editing in Shopify customer accounts - Help center on your domain **Automation** - Auto-assign & routing - Macros - Webhooks - Custom actions **Integrations** - Shopify - Judge.me - Loop - Recharge - Skio - Appstle Subscriptions - Stay AI - Kaching Subscriptions - Rivo **Team & developer** - Unlimited agents - Teams & permissions - REST API - MCP access **Support & success** - Email & chat support - Priority response - Shared Slack channel - AI agent setup services - Named technical contact - Custom contract & SLA ## Frequently asked questions Questions and answers: Q: What counts as a billable conversation? A: An email, live chat, or DM thread where your team replies at least once. Each thread counts once per month, no matter how many messages are exchanged. Social media comments are unlimited and do not count toward your plan. Q: Is the AI agent included in the plan price? A: Yes. Every plan includes AI agent replies and a separate allowance for AI drafts. The allowances are designed to cover the full conversation volume included in your plan, so you are not charged a separate fee per AI resolution. Q: Do AI agent replies and drafts share the same allowance? A: No. AI agent replies and AI drafts have separate monthly allowances. Using drafts does not reduce the number of replies the AI agent can send. Q: What happens if I go over my plan’s included volume? A: We recommend moving to the next volume tier rather than relying on overages. You can also set a monthly spending cap, including a cap of $0, to prevent unexpected charges. Q: How am I billed? A: Billing runs through Shopify, so Commslayer charges appear on your Shopify bill. Q: Do you charge per team member? A: No. Every plan, including Free, includes unlimited team members. Q: Do I have to sign an annual contract? A: No. Plans are month to month, with no exit fee. You can upgrade, downgrade, or cancel as your needs change. Q: Can I try Commslayer before paying? A: Yes. You can use the Free plan or start a 14-day trial of a paid plan. You will not be charged until the trial ends. Q: Why is Commslayer cheaper than other helpdesks? A: Before Commslayer, we built and ran Lifetimely, so we know how to operate a Shopify app efficiently. We keep our team lean, without unnecessary layers of salespeople. We are bootstrapped and profitable, so there is no VC tax built into our pricing. Our goal is to match the cheapest comparable competitor already operating at scale. Q: Does migration cost extra? A: No. Migration is free. Our importers move your ticket history and contacts from supported helpdesks, and every plan includes email and chat support. Scale also includes hands-on AI agent setup and a shared Slack channel with our team. Q: Can I get a custom plan? A: Yes. We create custom plans for high-volume brands handling 60,000 or more billable conversations per month. Q: Can we run a proof of concept before committing? A: Yes. For brands handling 30,000 or more billable conversations per month, we can run a proof of concept using your support workflows before you migrate or commit to a custom plan. Q: Is voice included in the plan price? A: Voice is available, but calls are billed per minute and phone numbers are billed monthly. Rates depend on the call destination and the phone number’s country. Recordings, transcripts, and AI call summaries are included at no extra charge. ## /compare # Commslayer vs everyone Every comparison we have published, side by side on pricing, AI, and channels. Pick the helpdesk you are on — each page states what we verified, when we checked it, and what we could not confirm. Canonical URL: https://www.commslayer.com/compare ## Pick your current helpdesk - [Commslayer vs Gorgias](/compare/commslayer-vs-gorgias): Gorgias charges $1 every time the AI resolves a ticket. ## /migration # Migration 1500+ brands have already moved over with our importers for Gorgias, Zendesk, Re:amaze, Richpanel, Front, Help Scout, Freshdesk, and Kustomer. Canonical URL: https://www.commslayer.com/migration > "We were wary to migrate away from Gorgias but Karri and the Commslayer team have been amazing. Onboarding was quick, the tool itself is simple to use and functions well, and issues are resolved with lightning speed. They are one of the most responsive teams we've ever worked with and their commitment to developing the best CX tool out there is evident in all that they do. Make the switch - you won't regret it!" > — Larissa Loden, United States ## Where you are coming from One importer per helpdesk, each with its own guide. Imported conversations arrive read-only, so nothing you bring over can be answered twice. - Gorgias. Carries: Ticket history, Contacts, Tags, Agents, Response templates. Takes About an hour. - Zendesk. Carries: Ticket history, Contacts, Tags. Takes About an hour. - Re:amaze. Carries: Ticket history, Contacts, Tags, Agents, Response templates. - Richpanel. Carries: Conversations and tickets, Customer data. Takes About an hour. - Front. Carries: Ticket history, Contacts, Tags, Response templates. - Help Scout. Carries: Conversation history, Customer data, Tags and folders, Team members, Saved replies. Takes Around 45 minutes. - Freshdesk. Carries: Ticket history, Contacts, Tags, Response templates. - Kustomer. Carries: Ticket history, Contacts, Tags, Response templates. > "Bernardo has been brilliant throughout, quick to respond, helped us get set up properly and always happy to answer questions. Feels like you're working with someone who actually cares whether it works for you." > — Equipped Gym, United Kingdom ## Eighteen steps, three phases This is the checklist we run with you. Nothing switches over until you have answered a ticket here yourself. **Set up (Steps 1–10)** The importer runs against a read-only inbox, so your old helpdesk keeps handling tickets while everything lands. - Install Commslayer from the Shopify App Store - Run the importer — an hour to a day, depending on your history - Connect your email inboxes without forwarding yet, then send a test - Add Meta and WhatsApp, and configure live chat - Invite your team and have everyone set a signature - Rebuild your automations — the importer does not carry them **Prepare (Steps 11–14)** Everything you answer with, checked before a single customer reaches you here. - Move your help center articles across - Verify the conversation history finished syncing - Review your canned responses and the variables in them - Set up the AI agent, write guidances, and test it in the playground **Go live (Steps 15–18)** A clean cut, not an overlap: running both helpdesks on new tickets duplicates work and confuses customers. - Put up the contact form and turn on email forwarding - Test every channel end to end - Close out the last tickets in your old helpdesk - Run the importer once more, then disconnect the old helpdesk > "The team is incredibly helpful and supportive with onboarding and set up. 10/10!" > — Stepprs, United States ## /customers # What merchants say after switching See what Shopify brands say about Commslayer, and why they switched. Canonical URL: https://www.commslayer.com/customers ## A conversation on X (https://x.com/conortrains/status/2053816833656905881) > "Any good customer support Shopify apps that don't cost an arm and a leg?" > — Conor Sunderland (@conortrains) on X > "Commslayer is the only correct answer" > — Jacob (@jforjacob) on X > "Commslayer is my default for new projects, though I am an active customer of Richpanel > > Just think @karri_tweets built better bang for your buck" > — sanjay jenkins (@SanjayAtPlay) on X > "Commslayer bangs - handles like 80% of our tickets now" > — George (@ecom_george) on X > "Fire" > — Conor Sunderland (@conortrains) on X > "Commslayer" > — Joe | Ecom VSL Ads (@Aducate) on X > "Commslayer" > — Jack Benzaquen (@jackybh) on X ## Read why they switched **Jake Langley, Founder, Luma Nutrition** — "Currently AI agents are involved in more than 50% of our email tickets and and our CSAT scores have improved." Migrated from Re:amaze. Uses Skio subscriptions integration. We used Re:amaze before and switched to CommSlayer because of the pricing and the AI-forward features. We knew that AI integration into the customer support experience was going to become more and more important. It seemed like Commslayer was leading the way on integrating AI agents into the help desk ticket software at an affordable price. Currently AI agents are involved in more than 50% of our email tickets and and our CSAT scores have improved. Customers love how fast they can get responses and support to their problems. **Sandy Eyre, Overherd** — "We were very opposed to Zendesk's AI pricing model, charging per resolution." Migrated from Zendesk. Uses Appstle subscriptions integration. We were using Zendesk before and got recommended Commslayer by another DTC brand. The main benefits for us so far have been much better integration with our subscription app, a small team that actually listens to our feature requests and moves fast, and AI features which are affordable. We were very opposed to Zendesk's AI pricing model, charging per resolution. Would highly recommend Commslayer, just a much better all round solution. **David Richards, Founder, The Strap Tailor** — "The AI is light years ahead and the dev work going into this tool is so much faster." Migrated from Gorgias. We have just switched from Gorgias. Been watching the roadmap for over a year whilst trying to take the leap of faith to switch and when I saw the speed of development vs Gorgias it became a no brainer. The AI is light years ahead and the dev work going into this tool is so much faster. Price as well, not comparable. CS wins Excited to see the future of the platform and to truly leverage AI to reduce stress on myself and the team. Enjoying the helpful support as well! **Bar Bruhis, Founder, Boostcous** — "If you're looking for customer support without getting ripped off, you've found the answer." Uses Recharge subscriptions integration. If you're looking for customer support without getting ripped off, you've found the answer. Commslayer is AI first, has an amazing MCP and is easily trained. We're stoked on them **Jack Oswald, Founder, Cancha Bags** — "Their AI is the best I've seen in the CS space" The best helpdesk for the price (probably the best Helpdesk, period). Commslayer is developing new features so fast, making the experience better and better, while not charging the earth for it. **Alexandre Bastos Gomes, CEO, Portugal Jewels** — "If you're on Shopify, Commslayer is a must-have." Migrated from Gmail. I had been putting off using an AI platform for customer service because most tools felt either like a traditional ticketing system with AI bolted on, or had UI and workflows that were still too complex. Commslayer won us over for several reasons: incredibly fast support, frequent releases with meaningful new features, and a product that truly looks and feels AI-native. MCP connection is a killer feature. If you're on Shopify, Commslayer is a must-have. **Stefan Bay Jensen, Tech Lead, N/A Ventures** — "Choosing Commslayer is like buying a lottery ticket when you already know the numbers." Migrated from Zendesk. We ran support the traditional way: a separate team inside each brand, all on Zendesk. Commslayer let us flip the model. We migrated one brand as a test, then moved every brand over and replaced the per-brand teams with one team inside the venture studio. Choosing Commslayer is like buying a lottery ticket when you already know the numbers. Whatever we're about to need, they're already building. **Adam, Founder, Hilaine** — "Moved over to Commslayer and our tickets went from like a 10k backlog to 100." Migrated from Freshdesk. We got cooked in terms of support when we were on Freshdesk so our reviews got tanked hard Moved over to Commslayer and our tickets went from like a 10k backlog to 100. ## Reviews on the Shopify App Store (4.9 average) > "Absolute best CS app on shopify. Incredibly priced. Has every feature you need, and the team is top of class with releasing new features and staying up to date with what the merchants want/need. Get off your other app and switch to Commslayer. You will not regret it. Our customer satisfaction went well up, and our costs went way down. No brainer." > — Gum of Gods US, United States — 5/5, Over 1 year using the app, 2026-07-27 > "Received great support today. > > More importantly, we've been able to farm many TP reviews through the easy to set-up CSAT surveys. Overall highly recommend using Commslayer" > — Norelie Deutschland, Netherlands — 5/5, About 1 year using the app, 2026-07-23 > "We have used Commslayer in our NZ/AU ecomm business for 1+ years and love this app. The support team are easy to contact for any questions or requested improvements and you are updated regularly with developments in the software. We have had multiple agents using the app at a time and it's great to answer customer replies (using canned responses) or to collaborate with other team members before a reply is sent. Highly recommend!" > — Push Gummies, New Zealand — 5/5, Almost 2 years using the app, 2026-06-15 > "Gorgias and Zendesk watch out! these guys are going to smoke you! > > The platform takes a bit of time getting your head around - i got on an onboarding call and the team was really helpful including Bernardo. > > They are working very hard and there are some growing pains but excited to adopt this product fully!" > — Calily Bridal, Australia — 5/5, About 1 year using the app, 2026-05-20 > "Great experience so far. Slack channel with the team for any issues which is amazing. Bernado was excellent for providing product demos and support. So much more advanced AI features than Zendesk, and 10% of the price, no brainer. Hope they can stay nimble and keep it affordable. Would 100% recommend." > — Overherd, United Kingdom — 5/5, 6 days using the app, 2026-05-19 > "Great app to use on the free plan if you are wanting to have a little better organization in your support inbox and want a support ticket system. That being said I started on the free plan and have upgraded to the basic since the developer is constantly updating and adding new features. It really seems like they take customer feedback into account and I love opening the app and seeing all the changes they make. Truly a great app, highly recommend." > — Riverside Designs, United States — 5/5, 10 months using the app, 2026-05-10 > "As our business has grown, it's become almost impossible to manage reviews, Facebook comments, Facebook messages, support emails, etc. Commslayer has been a game changer to simplify and manage those channels in one place, one login. We're using the free help desk right now but are setting everything up to turn on AI to automate a lot of the things that we're doing manually today. Plus, this system will allow us to plug in part-time support agents to help out during peak seasons. This is a great product. The team is great. They're super helpful and responsive and I have no doubt that this will be the Judgeme of support products for Shopify moving forward." > — Jesusdoll.com, United States — 5/5, 10 months using the app, 2026-04-27 > "Lenie and the Commslayer support team have been amazing. The level of support they provide really makes it feel like we’re part of the same team, rather than just clients. That kind of partnership also builds a lot more confidence for companies like ours that rely on Commslayer as an important part of our day to day operations. May the Force be with the Commslayer team!" > — LUMA NUTRITION, United States — 5/5, 7 months using the app, 2026-08-12 > "Great team and great software. I found found this amazing to use, the cost is very good and when we need help the team is always quick to answer" > — Willis Judd, Hong Kong SAR — 5/5, About 2 months using the app, 2026-07-25 > "Great Helpdesk with amazing AI features. The team is incredibly helpful and supportive with onboarding and set up. 10/10!" > — Stepprs, United States — 5/5, 26 days using the app, 2026-07-21 > "Has been great so far! They are always adding new features and it makes our customer service so much easier" > — Epoch Outdoors, United States — 5/5, About 2 months using the app, 2026-07-06 > "If you're looking for customer support without getting ripped off, you've found the answer. Commslayer is AI first, has an amazing MCP and is easily trained. We're stoked on them" > — boostcous, United States — 5/5, About 1 month using the app, 2026-06-30 > "Staff are fast, super helpful, and open to suggestions (and they actually implement them)." > — Numin, United States — 5/5, 11 months using the app, 2026-06-26 > "Great support and fast problem solving! We appreciate their assistance and easy fixes. The platform is easy to use, comfortable approach and very helpful customer support. Thank you!" > — Gentle Patches, Lithuania — 5/5, 12 months using the app, 2026-06-23 > "Fantastic and affordable helpdesk that has transformed our customer service. So many AI automations that can answer customer queries or gather information from them without having to lift a finger. There's also constant improvements being made to the platform to make it more efficient and easy to use. This is the only helpdesk you should be using for your store!" > — Balqees.co.uk, United Kingdom — 5/5, 5 months using the app, 2026-04-16 > "It's really really great. Way better than gorgias and richpanel for sure for a way smaller amount of money. AI is SO Good that you can automated 90% of your tickets easily" > — ETHNIK LIVING, United States — 5/5, 12 months using the app, 2026-06-16 > "I was on Gorgias before... solid tool but the pricing gets ridiculous once you add addons such as AI. Commslayer is a fraction of the cost and honestly does more than enough for my usage. > > I run my brand solo. Once I set up the guidance rules and knowledge base, my AI agent handles 90% of tickets on its own. > > Only the real edge cases land on my plate. For a one-person operation, that's everything. > > What I love most is Karri's team shipping new features at an insane pace. Every time that update popup appears I'm genuinely smiling. You can feel the product getting better week by week. > > If you're a solo founder drowning in support tickets ---> just switch. It's a no-brainer." > — Magnilink, United States — 5/5, 11 months using the app, 2026-04-11 > "Has everything I need to provide excellent customer service, Including the basic functionality like being able to directly attach a PDF document to a customer who can't find their product instructions, a level of basic functionality that Shopify Inbox couldn't be bothered to include. So moving over to Commslayer was an absolute no-brainer, and they have exceeded my expectations for customer service, ease of setup and a quality app at a very reasonable price. 100% recommended!" > — Skin Obsession, United States — 5/5, 36 minutes using the app, 2026-04-10 > "Switching over the Commslayer in 2026 is a no brainer. It cuts your bill by 10x while unlocking value way beyond customer support. For example, we use the MCP connection to prompt Claude all the time to learn about our customers." > — Spade & Co, United States — 5/5, 6 months using the app, 2026-04-10 > "Insane App for customer service. I get around 30 messages weekly that I can handle now way better than manually before. Also lot of interesting things coming in the future. Highly recommend!" > — Lumenary Vision, Germany — 5/5, 14 days using the app, 2026-06-16 > "We have just switched from Gorgias. Been watching the roadmap for over a year whilst trying to take the leap of faith to switch and when I saw the speed of development vs Gorgias it became a no brainer. The AI is light years ahead and the dev work going into this tool is so much faster. Price as well, not comparable. CS wins > > Excited to see the future of the platform and to truly leverage AI to reduce stress on myself and the team. Enjoying the helpful support as well!" > — The Strap Tailor, United Kingdom — 5/5, 2 months using the app, 2026-03-30 > "Great Helpdesk app, that pushes AI features to the next level. MCP integration with Claude works great. Support and feature requests are taken into account quickly. Highly recommended!" > — AARNI, Finland — 5/5, 15 days using the app, 2026-04-30 > "Would highly recommend ComSlayer. It is amazing, and the team is great." > — Nakie, Australia — 5/5, 5 months using the app, 2026-08-11 > "Lenie was great, helped me find something in 10 seconds. Responded quickly and efficiently (commslayer customer support team)" > — Creno Paws, United States — 5/5, About 1 month using the app, 2026-04-23 > "Commslayer is here to dominate. Very easy to use, easy to navigate, perfect even for first time Shopify merchants!" > — Lumeia, Kuwait — 5/5, 12 days using the app, 2026-07-26 > "Very helpful with every question I've had" > — Filter Flair, United Kingdom — 5/5, 2 months using the app, 2026-07-13 > "We've tried several helpdesk tools for our Shopify store, but Commslayer has been the easiest to set up and use. The AI responses save our team a huge amount of time and the Shopify integration works perfectly. What really impressed us is how quickly the team ships new features and responds to feedback. Incredible value compared to other support platforms. Highly recommended." > — Sole Design Studio, United States — 5/5, Over 1 year using the app, 2026-03-15 > "Very easy to use and the support service is responsive!" > — Slimove, United States — 5/5, 10 months using the app, 2026-06-22 > "incredible app for a forever free plan. incredible support, incredibly fast with updates. just the best." > — Fomari, Romania — 5/5, 16 days using the app, 2026-06-20 > "Excellent customer support, generous free tier." > — MetalThreads, Canada — 5/5, 1 day using the app, 2026-06-16 > "Excellent app. Very good value and the team is constantly improving." > — Morning Water, United States — 5/5, 7 months using the app, 2026-06-15 > "Very straightforward platform to use. In my opinion, it's much more user friendly than other platforms like Gorgias. Incredibly responsive team. Very glad we jumped ships :)" > — VIBAe Australia, Australia — 5/5, 3 months using the app, 2026-04-14 > "Implementation has been really smooth and straightforward and the team is very responsive and helpful. > > Good price aside, the interface is intuitive and the integrations are well thought out." > — Evive, Canada — 5/5, 26 days using the app, 2026-07-08 > "This is a great CX app – works well and is MUCH less expensive than other apps. Highly recommend!" > — Nada Toothbrush, Canada — 5/5, Over 1 year using the app, 2026-04-11 > "The 2 one Str reviews written by others doesn't reflect our experience. > > i have zero interest in this business and as a client, they are very very very supportive and responsive. To feel protective over them as a client tells you how we feel abt this wonderful company." > — Anothersole.com, United States — 5/5, 9 months using the app, 2026-06-03 > "I'm not sure how they offer this deep set of features at this price. Even the Free version is crazy good. Support has been prompt. Highly recommend." > — Hello Joyous, Canada — 5/5, About 1 month using the app, 2026-04-10 > "It should be criminal to offer an app for free with so many features. > > Commslayer has been a massive help in our small business to streamline our helpdesk. > > I can't imagine the skills of the paid version. We'll be upgrading soon." > — UNTAMMED, United States — 5/5, 7 months using the app, 2026-04-10 > "Kari and his team have built a wonderful app, new features all the time and amazing support! Much cheaper than Gorgias too." > — aussieskier.com, Australia — 5/5, About 1 year using the app, 2026-04-10 > "The best CS platform we've tried — and the support makes it even better > > We handle around 300 tickets a day for a health supplements brand, and Commslayer has genuinely transformed how our team operates. The ticketing system, Shopify integration, automation, and AI agent all work together seamlessly. The AI handles a huge chunk of our volume autonomously, freeing up our agents for cases that actually need a human touch. > > Karri and the team deserve a special mention — responsive, proactive, and truly invested in your success. Whenever we've had issues or shared feedback, they've been quick to act. It feels like a platform that's being built with you, not just sold to you. > > All that for more than an affordable price! Especially compared to other options available :) > > Highly recommended for any high-volume Shopify store." > — Healthletic, Lithuania — 5/5, About 1 year using the app, 2026-03-05 > "Honestly one of the best value apps we've added. The features keep improving and for the price it's a no-brainer. > > Bernardo has been brilliant throughout, quick to respond, helped us get set up properly and always happy to answer questions. Feels like you're working with someone who actually cares whether it works for you. > > Highly recommend for any eCommerce business looking to get on top of their customer service." > — Equipped Gym, United Kingdom — 5/5, About 1 month using the app, 2026-02-28 > "Nutzen Commslayer bereits seit über einem Jahr und was gibt es zu berichten? > > Tolles Tool, zum absolut fairen Preis, sehr gutem Service und unterhaltsamen Newsletter. Bitte weiter so - in der Hoffnung, dass sich die Preisgestaltung in der Zukunft weiterhin auf dem Niveau halten lässt." > — Hansawax.de, Germany — 5/5, About 1 year using the app, 2026-04-10 > "I've used Georgias and Zendesk previously. This is just as good - if not better - than either one for a fraction of the cost. There is no need to pay $1000s each month for a customer service app. This is the future of SaaS - strong apps that do what you need for a very reasonable price. > > I ahve been doing this long enough that in my email somewhere is a bill from Zendesk for a $18,000 a year renewal, which is what started me to move to Gorgias and now to Commslayer. > > This is not a shady company or anything wierd or spammy, its from the founder of Lifetimely, a well known SaaS app that was one of the first low-cost high feature apps on the App Store for Shopify. > > Highly recommend." > — Floky US, United States — 5/5, 12 months using the app, 2026-02-27 > "Wow, I've been using this app for months and now I can't imagine life without it. Its a game changer for CX and replying to all forms of social media comments and DMs. > > And the price is amazing. I cant decide if the price or feature set is more impressive. > > Also they are innovating at a crazy pace and have launched more features in any given week than Big G has released in the last year. Keep it up Karri!" > — Rainier Watch, United States — 5/5, Almost 2 years using the app, 2026-02-27 > "Been using it since nearly the beginning. The team is making great efforts to improve the app and add new features. Fingers crossed that the Youtube comments integration is coming soon! > > We previously tried Helpscout which did not work well for us and ended in a nightmare experience trying to migrate away from them (they tried to hold our data hostage). > > We also looked into Gorgias but the pricing is insane and charging per "ticket" for every social media comment is completely absurd, especially for brands who get hundreds of comments a week across social media. > > Very glad a new player like Commslayer is in the space, and hoping they don't take on VC money and raise prices like the typical software companies do." > — NO TOX LIFE, United States — 5/5, 11 months using the app, 2026-02-27 > "Amazing app and amazing customer support. It is our making our daily customer service a breeze! Got our support questions answered extremely swiftly!" > — Parallel Fragrances LLC, United States — 5/5, 28 days using the app, 2026-03-30 > "highly recommend to any ecom owner/store. You can reduce your CS app costs by 90% and not lose any features or functions that are required, not only that we now have the Ai agent in full force!" > — SnapWireless, Australia — 5/5, 3 months using the app, 2026-02-22 > "This has saved us literally hundreds of hours a month in customer service work! It has made us more productive, increased our sales and conversion rates and been a life saver! Customers now feel heard and valued right away and the responses don't immediately feel like AI! Considering the high prices of most any other option, this is hands down the best value you can get for a customer service tool! Implementation on your own is very hard, but their one time implementation cost was worth every penny and I also highly recommend that!" > — Genesis Holistic Health, United States — 5/5, About 2 months using the app, 2026-02-19 > "Works as intended. Easy to use and plenty of features if you're looking to get more technical. Very easy to onboard new support agents and keep tickets in the right buckets." > — Burbank Cards, United States — 5/5, 26 days using the app, 2026-02-19 > "Great experience so far, easy to use, good value and feature set, and friendly & prompt customer support" > — Heartheris, Singapore — 5/5, 4 months using the app, 2026-03-24 > "This is probably the highest-value software in existence right now other than Claude Max itself. Unbelievable polish for an almost-free app, and it just keeps getting better. I recommend this stack 100% of the time to anyone who is in the market, because it's probably the best product in the category I've used, at an amazingly low price. Kari's a benefactor to humanity. I'm a customer for life." > — Thrilling Foods, United States — 5/5, About 1 year using the app, 2026-04-22 > "incredible value for free. id give 6 stars if possible" > — Maqiato, Romania — 5/5, 9 days using the app, 2026-04-20 > "For me, helpdesk software has been like diet fads. I have tried (and abandoned) them all. The price*bloat multiplier always sends me back to the plain ol gmail inbox resorting to labels and other basic systems to triage and manage support. Commslayer hits the trifecta with low cost, ease of use, and a rich (and expanding) modern feature set. I've been using it for almost a year. This diet may actually stick! > > The icing on top is that Kerri, the founder, is an industry veteran (and seemingly a genuinely solid human) and remains extremely passionate about his product." > — GelaSkins, Canada — 5/5, 9 months using the app, 2026-02-02 > "Solid software, responsive customer care." > — Alpaknitwear.com, Finland — 5/5, 2 months using the app, 2026-07-28 > "It is quite extensive and user-friendly! > > I have had a pleasant experience working with it ☺." > — culistack.com, Netherlands — 5/5, About 1 month using the app, 2026-07-20 > "I wanted to take a moment to express my gratitude for creating such an incredible product. I thoroughly enjoyed using your tool and it truly made a difference for me. The agentic feature is particularly impressive. > > I genuinely wish you the best of luck in scaling Commslayer. It’s an excellent product." > — IndyGood, India — 5/5, About 1 year using the app, 2026-04-14 > "We moved over to Commslayer from Gorgias last year and haven’t looked back. Commslayer stood out immediately for how intuitive and well thought out the product is. All the key information we need is easy to find and clearly laid out, which makes it simple to respond quickly and stay on top of customer conversations. What’s been especially impressive is how consistently the platform continues to improve — new updates and refinements roll out regularly and genuinely make a difference. Beyond the product itself, the support team is exceptional. Karri and the wider Commslayer team are incredibly responsive, knowledgeable and truly invested in their customers. It feels like a real partnership rather than just another software provider. Highly recommend to anyone considering a switch from their current customer support software" > — ETRNL, Australia — 5/5, 9 months using the app, 2026-01-27 > "Hey, this is a no-brainer. I have been with a competitor for years, and I switched in just a few clicks. Everything was imported, ready to roll. It's everything you ever wanted at a ridiculous price. On top of that, they recently released the MCP server, and it's crazy what you can do with it." > — NicheCanvas, Canada — 5/5, 6 months using the app, 2026-01-15 > "Commslayer is great! Really appreciate the helpful updates - you can tell that Karri really listens to what users want." > — Straum, Norway — 5/5, About 2 months using the app, 2026-03-19 > "We recently switched from Gorgias to Commslayer and honestly it has been a much better experience for our team. The price is more reasonable and the features feel a lot more complete for what we need on a daily basis. > > One of the biggest improvements for us is the AI bot. It works much smoother and gives better responses, which saves our team a lot of time when handling customer questions. With Gorgias we often still had to jump in manually, while Commslayer’s AI handles a lot more by itself. > > The platform also feels easier to use overall and everything is more organized, which makes managing conversations a lot more efficient. > > So far we are really happy we made the switch and would definitely recommend Commslayer to other ecommerce businesses looking for a better support solution." > — Mentastore, Netherlands — 5/5, About 2 months using the app, 2026-03-09 > "Simple, works great and continuous improvements from Karri and the team. Love it!" > — Melina, United States — 5/5, About 1 year using the app, 2026-02-22 > "Compared to our old system (Zendesk), Commslayer is freaking amazing (and futuristic)! It's truly the best of the best for Shopify support. Will be recommending to everyone. > > Try it and thank me later. > > This review is NOT paid or in any way incentivized, its my own opinion." > — AVABeauty.dk, Denmark — 5/5, About 1 year using the app, 2025-11-21 > "Honestly, the best helpdesk I’ve used so far. The support team is top-notch — super patient even when I ask dumb questions, and they always take time to explain everything clearly. The app itself is fast, no lag, easy to set up, and has everything you actually need. Totally recommend it — if you’re not using Commslayer, you’re just overpaying for laggy tools that don’t even come close." > — KomfortKissen.de, Lithuania — 5/5, 13 days using the app, 2025-11-12 > "We tried a few different options and Commslayer was high bar above the rest. Product integrates well, surfaces all the info we need to act quickly and is easy to navigate. They are updating and making improvements on a regular basis too. Not only this, but their customer support team is second to none. Love the product and the team. Highly recommended." > — Wild Animals, Netherlands — 5/5, 11 months using the app, 2025-11-05 > "Switching to Commslayer has been a total game changer for our customer support team. The AI works well, easy to set up with intuitive guidance, and the platform is incredibly easy to use. Their team is responsive, supportive, and genuinely cares about our success. Our human agents have been so grateful for our switch from Gorgias to Commslayer because we are a more efficient team. The value is unbeatable, and the list of positives just keeps going!" > — MìLà, United States — 5/5, 5 months using the app, 2025-10-29 > "Commslayer has been a massive time saver. It allowed me to retire my virtual assistant and finally tame my inbox. Customer service via email used to be a miserable grind, where things slipped through the cracks no matter how much I tried to systematize it. Now, it feels like the inbox works for me, not the other way around. > > I do have two quibbles—not dealbreakers, but worth mentioning in the spirit of improvement: > > 1. Sending bug on iPhone. Whether I save Commslayer to my home screen, use Safari, or use Chrome, I sometimes hit a wall when pasting content from outside sources (usually ChatGPT or our website, when Commslayer hasn’t been trained on something yet, i will paste a response from an FAQ or paste multiple sources into GPT to help me make it coherent more efficiently). The “Send” button just refuses to cooperate until I refresh, re-paste, and try again. It’s not catastrophic, but it’s a persistent snag. > > 2. Knowledge base input. I previously used another AI chat that had 95% of my answers down—but it couldn’t touch email. Moving that data into Commslayer has been the real bottleneck. Adding knowledge one piece at a time is SLOW. What I want is bulk import, or better yet: the ability to dump in raw data and have Commslayer draft structured articles I can refine. Right now, the manual work is slowing my rollout of full automation. > > That said, these issues aside, Commslayer is a must-have if you deal with a high volume of emails and chats. ZipChat got me partway there, but it stopped at chat and handed everything else off to email. At one point, my VA was literally pasting chat responses into emails for customers—which, frankly, was genius on her part, but a waste of money on mine. > > I even tried signing up for Gorgias, but they insisted on scheduling a kickoff call before I could touch the product. I’m sure they had their reasons, but in my world, if I need a 30-minute discovery call just to try your software, I’m out. Commslayer, on the other hand, let me dive right in. No friction. No hand-holding and it works great." > — MediaLight Bias Lighting, United States — 5/5, 2 months using the app, 2025-10-01 > "The best helpdesk for the price (probably the best Helpdesk, period). Commslayer is developing new features so fast, making the experience better and better, while not charging the earth for it. Their AI is the best I've seen in the CS space. > > Karri and his team actually listen to feedback, are always looking to improve and their product, it's a joy for me and my team to work with!" > — Cancha, United States — 5/5, 4 months using the app, 2025-09-12 > "We had used Tawk for over a year, which was an okay system but had many issues that they would never fix. > > As our business grew, we decided it was time to use a serious system, so we thought, of course, it had to be Gorgias because the cult following made it sound so amazing. Two weeks in, and we just couldn't stand it, especially for the price; it's totally not worth it. > > We quickly started looking for an alternative and came across Commslayer. I really didn't think much at first, but wow! The system is fantastic and easy to install and use. The UX is out of this world. I was up and running in two days with almost everything set up. The app has heaps of features already, but they are all clear and easy to understand and set up. > > Sure, the app is not perfect because it's clearly a new app, but if the team keeps going the way they are, the other apps need to really start worrying. > > Not to mention, the support from Karri, the founder, is amazing. I'm really rooting for this team and excited to see their growth and updates." > — Just Calendars, Australia — 5/5, 15 days using the app, 2025-06-20 > "THE. BEST. VALUE. HELPDESK. We've used most of the bigger CS platforms out there, from Zendesk to Gorgias, and while Commslayer may not have all of the features and integrations, the delta is INSANE. > > Karri is constantly rolling out new features and changes. Just like how we like to invest in high-delta people, we couldn't be happier with such a crazy high-delta helpdesk. If you're dropping a couple hundred $'s a month on your CS platform and looking for an alternative, you can probably get min 90% of what you're getting with Commslayer. For free. So it's almost infinite value?" > — Pacagen, United States — 5/5, 4 months using the app, 2025-05-09 > "I want to pay for this! Can't belive this is free rigth now. > > Our team setup Commsayer to move from using an email inbox to a help-desk ticket system. Commslayer does that plus integrates social, shopify chat AND has AI reposnder. Plus you can enable a info/faq style section on your site. > > These are big store features accessible to anybody now. The pricing cannot be beat. > > Note, we've also had a support request that was fairly open ended. Then founder got on a call and walked us through our issue (user error). Every time I've purvhased an app and the support had been like this, that is a good sign." > — Norse Interiors, United States — 5/5, 6 months using the app, 2025-04-14 > "Ummmmm how is this free??? I was skeptical at first, but WoW! Currently it just works, and that is beautiful. No frills. Everything you need in one place, help center, and now more AI features for self service. A-mazing!! If your on the fence from switching from a 'big player' just do it. We used Commslayer to get us through airing on Shark Tank and it works better than Intercom (for what we need) at literally no cost." > — Lectec, United States — 5/5, About 1 month using the app, 2025-03-21 > "I migrated from Intercom after extensively analyzing all available options. Every support software out there keeps inflating their monthly pricing, making it nearly impossible to justify the cost. I’ve always been on the lookout for a tool as complete as this one—of course, it’s still missing a few features compared to the industry giants, but updates keep rolling in, and it’s getting better fast. > > So far, I haven’t encountered a single bug, and the support team has been incredibly responsive. I genuinely think they’re on track to dethrone the big dogs who have dominated this space for years while continuously raising prices unfairly. > > At first, I was skeptical—I couldn’t understand how they could offer this for free. It’s the complete opposite of what’s standard in the industry. But after testing, I can confidently say: fully approved. > > Huge thanks to Karri and his team for making everything so accessible and for the amazing work put into this!" > — Aura, United States — 5/5, 15 days using the app, 2025-02-21 > "Swapped from Gorgias where we felt that we were overpaying for basic features. Happy with our decision. Karri is active and it's clear the aspirations for this are high through ongoing development and improvements, with feedback sought from users. Looking forward to the new features rolling out this year." > — Hemlock & Oak, Canada — 5/5, About 2 months using the app, 2025-01-17 > "I've used HelpScout for many years but their pricing was getting out of control. I did the comparison for Giorgias and Zendesk but they didn't seem impressive for what they were charging. > > I was happy to see a native Shopify help desk app that is free and works perfectly! Looking forward to seeing this app grow." > — Shqipful, United States — 5/5, 3 days using the app, 2024-12-09 > "My experience with Commslayer has been incredible. I've been a long time Zendesk user for support on another store of mine, and recently opened a new brand. This was the perfect time for me to test something new. So I started with Commslayer. > > My support team LOVES it and is asking me to migrate the other store to Commslayer as well (I will soon, I tell them!). It's faster, easier, and has the integrations we need directly with Shopify. > > Not only do I highly recommend Commslayer, I'm baffled why it wouldn't be every owner's first pick." > — Discount Crystals, United States — 5/5, 18 days using the app, 2024-11-29 > "So far so good. This is my first time using a CX software so don't know much about what to expect. Only thing I know is that is being very helpful compared to just handle tickets over email and to onboard a CX agent to support me. I don't think I am using most of the features but thanks for building this, it's been very helpful so far." > — Healthy Metal, United Kingdom — 5/5, About 2 months using the app, 2024-11-28 > "We have previously used Re:amaze and Richpanel, and this app is better. The way the AI is integrated is great. Really happy with it and have already been recommending it to people. And given its free, its a no brainer! Also its great not to have 'powered by richpannel' on every single support email." > — Grow Gang, United Kingdom — 5/5, 3 days using the app, 2024-10-15 > "We love Commslayer! We were wary to migrate away from Gorgias but Karri and the Commslayer team have been amazing. Onboarding was quick, the tool itself is simple to use and functions well, and issues are resolved with lightning speed. They are one of the most responsive teams we've ever worked with and their commitment to developing the best CX tool out there is evident in all that they do. Make the switch - you won't regret it!" > — Larissa Loden, United States — 5/5, 2 months using the app, 2024-09-09 > "I'm so pleased we switched from Gorgias, we haven't looked back. We now paying far less each month for a far better product. Switch today, connect it to Claude. You won't regret it." > — EBIKE TUNER, United Kingdom — 5/5, 6 months using the app, 2026-02-12 > "great support and features! can't wait to see what commslayer will grow into" > — Proferlo Furniture Australia, Australia — 5/5, About 1 hour using the app, 2026-03-20 > "Scaling a business while down-scaling the hours on customer support, for this monthly price? Insanely good. Good support, frequent updates, great use of AI without demanding to much tech skills across the team. Would recommend to everyone." > — 11hektar, Sweden — 5/5, 4 months using the app, 2026-02-19 > "commslayer has amazing features at a price that cannot be beat. it is a no brainer for both small and big brands" > — Polish Pops, United States — 5/5, Over 1 year using the app, 2026-03-17 > "Solid CS app - great price. Gets the job done. Features are being added quickly." > — Abbreviated, United States — 5/5, About 1 month using the app, 2026-01-20 > "This tool is quickly becoming the best customer support software at a ridiculously low price" > — Tooxt, United States — 5/5, 4 months using the app, 2026-01-20 > "Commslayer has helped us organize our support really well. It is the best app out there for support if you have a Shopify store." > — OPPO Benelux, Netherlands — 5/5, About 1 year using the app, 2026-03-06 > "Commslayer is so far ahead of competitors, and cheaper. It almost feels like hacking the system working with them. Support is great and fast too + the constant improvement of the product. We are here to stay!" > — WYDE FOOTWEAR®, Sweden — 5/5, 7 months using the app, 2026-01-15 > "Great app & and support. The pricing is very affordable and AI integration is great. The idea is to make CS efficient and to give a great user experience to consumers. Looking forward to exploring more features!" > — 6TH NBRHD, United States — 5/5, About 1 month using the app, 2026-01-15 > "So much functionality without all of the fuss and expensive plans from other similar apps. I've been using Commslayer for a year now and highly recommend." > — Eclair Lips®, Canada — 5/5, About 1 year using the app, 2026-01-15 > "Amazing value and always rolling out good new updates!" > — Yes Friends, United Kingdom — 5/5, 5 months using the app, 2026-03-02 > "Best app ever, over my expectations... Literally changed my life & mental load. Thank you, Commsalyer." > — NOIR KĀLA, Canada — 5/5, 18 days using the app, 2026-03-02 > "Great app and great support team" > — Alpine Outlets, United States — 5/5, About 2 months using the app, 2026-03-01 > "Definitely the best for the price" > — ADYRO, Singapore — 5/5, About 1 year using the app, 2026-02-27 > "This is the greatest app helpdesk and chat platform ever created. The founder is an absolute crazy man. In a good way." > — Félix & Norton, Canada — 5/5, Over 1 year using the app, 2026-02-27 > "Love the app, love the founder, love the simplicity in working with AI. > > Keep going." > — Kansū Works, United Kingdom — 5/5, 7 months using the app, 2026-02-27 > "Love Commslayer. So good, really reasonably priced and a very responsive and communicative founder." > — ThreefiveThree.com, Ireland — 5/5, 5 months using the app, 2026-02-27 > "Hands down the best Helpdesk software. > > Karri & Bernardo are beyond helpful. > > Couldn't recommend them enough and the value for money is insane. > > Thanks guys" > — Penrose Skin, United Kingdom — 5/5, 4 months using the app, 2025-12-11 > "Easy to setup, simple to use and super well priced. So much better than the alternative help desks on the market." > — Caddie Wheel, Canada — 5/5, 5 months using the app, 2025-12-09 > "Price to value ratio of this app easily beats every other app by 10x. Speed of development is crazy. Team is friendly and hands-on. What more do you want?" > — Soundbrenner, United States — 5/5, 3 months using the app, 2026-02-27 > "We almost spent way more on something else. If you are wondering if all the 5-star reviews are legit .. install it and find out for yourself. The team devs are great and the app keeps getting better. Well worth it." > — Inside U, Canada — 5/5, 2 months using the app, 2025-09-12 > "Best Shopify helpdesk app out there—easy to use, packed with great features without costing an arm and a leg, and the team is fantastic at resolving any issues!" > — Arozen, Australia — 5/5, About 2 months using the app, 2025-09-12 > "We changed over from Intercom (+200 usd/mo) to Commslayer. Hidden gem, basically everything but for a tenth of the price. CRAZY VALUE" > — Oscar Blue, Finland — 5/5, 17 days using the app, 2025-08-24 > "Perfect for customer support, saves us an absolute fortune compared to other customer support software." > — TRS Golf, United Kingdom — 5/5, 30 days using the app, 2025-07-15 > "We migrated from Gorgias a little over a month ago and we're loving our experience so far! Most, if not all, of the same features we had previously at a fraction of the cost. So happy we found Commslayer!!" > — Taylor Made Scrub Hats, United States — 5/5, About 1 month using the app, 2025-07-14 > "Our rep at Social Snowball recommended you guys to us instead of Gorgias, and we are honestly shocked at how amazing your software is — especially at this price point. Thank you for building such an incredible, affordable product. We’re really excited to keep working with Commslayer!" > — HNY+, United States — 5/5, 10 days using the app, 2025-05-29 > "Excellent product. Karri is incredible responsive to feature requests and the dev team seems committed to making this an excellent app. Very pleased to be migrating from Gorgias." > — Dayspring Pens, United States — 5/5, About 2 months using the app, 2025-05-14 > "Karri & his team have built a category killer at a fraction of the price. The solution delivers as promised, actually it's better than advertised. This is the next coming of Judge.me only in the CX space. Proceed without hesitation." > — Brooklyn Bicycle Co., United States — 5/5, 6 months using the app, 2025-09-12 > "It's great! Karri and the team are always improving things too and are highly open to feedback. I've been very impressed after switching from Delightchat." > — GYMWASH, United Kingdom — 5/5, 2 months using the app, 2025-04-03 > "Such a great app for customer support. Super easy to integrate with our channels and very fast support." > — Candelinas, Greece — 5/5, About 1 month using the app, 2025-03-10 > "Great app and great support! I had a few questions during setup, and the support team responded instantly - fast, professional, and very friendly. > > The app works great, and now my communication with customers has become even more efficient. I recommend it!" > — Diet Smoke, United States — 5/5, 2 months using the app, 2025-02-28 > "Amazing product - I can't believe brands are paying hundreds (sometimes thousands) a month for other SAAS's that do the exact same thing. Karri is a boss too." > — Nectar, United States — 5/5, 3 days using the app, 2025-01-10 > "Honestly is a gamechanger. At the FREE pricepoint you wont find anything better and it is far better than simply using G-Suite for CS. Has AI, auto hides bad comments, etc. Give it a try. > > Plus, Karri is a legend" > — Scently, United States — 5/5, 3 months using the app, 2025-01-02 > "Great app to help with customer support! Karri, the co-founder, is also super helpful! Excited to see this app continue to evolve and improve!" > — Eroselle, United States — 5/5, About 1 month using the app, 2024-12-10 > "Great UI and design, easy to set up and use + very quick support" > — Made Without, Latvia — 5/5, About 14 hours using the app, 2024-11-16 > "Great app! Works well with email and other integration, canned response and the AI features are great!" > — Hydrangea Coffee Roasters, United States — 5/5, 3 days using the app, 2024-11-03 > "The best value Helpdesk you can find. I switched from a far more expensive platform and I don't miss it. Onboarding was easy and I have been able to use the helpdesk like any other. Support has been second to none with Karri helping us out promptly with any questions we had." > — Watches of Cupertino, United Kingdom — 5/5, About 2 months using the app, 2024-10-12 > "We switched from another support app and are now saving a lot of money. Commslayer offers tons of features, the AI is great, and new functions are constantly being added. The support team is outstanding and very responsive. Highly recommended!" > — Wasserfilteroase, Germany — 5/5, 4 months using the app, 2025-09-12 > "Super happy with Commslayer. Especially powerful as a small team." > — OMNI¹, United States — 5/5, 4 months using the app, 2026-01-16 > "They will have my business forever. Giving me the product for free while I get my s*^& together gets them infinite brownie points. I can't wait til I'm a little further along and can pay them for the next tier up to keep this business humming." > — Night Moves, United States — 5/5, 3 months using the app, 2026-03-02 > "Love the reachability of the founders and the value for money is very good here! They often come with very unique updates and they are quick to adapt when things are not yet working as they should" > — Bloomfold, Netherlands — 5/5, 6 months using the app, 2026-01-22 > "Best customer service app out there. Stop overpaying!" > — FRANKLY Collective, United Kingdom — 5/5, 4 months using the app, 2026-03-09 > "So much better than any other helpdesk we've ever used." > — Feelair, Denmark — 5/5, 17 days using the app, 2025-11-17 > "Hands down the best helpdesk we’ve ever used — and at a really fair price!" > — Nordic Revive, Denmark — 5/5, 4 months using the app, 2025-11-05 > "Exceptional product. Excellent pricing. Killer team." > — Odd Giraffe, India — 5/5, 7 months using the app, 2025-09-13 > "Amazing product and team. Never leaving." > — Bums & Roses, United States — 5/5, 5 months using the app, 2025-09-12 > "Not sure how they keep it free. > > But I believe it is a game changer." > — NELPANDA, Japan — 5/5, 6 days using the app, 2025-04-11 > "Very easy to use interface and great support. 5 stars!" > — botanist, United States — 5/5, About 1 month using the app, 2025-03-14 > "Excellent support, really really impressed, would recommend to all" > — KATU, United States — 5/5, About 2 months using the app, 2025-03-07 > "I have used EVERYTHING out there. This is better than all of them! I have been a shopify user since 2016." > — CAMO HQ, United States — 5/5, About 2 hours using the app, 2025-02-27 > "Just pure value all the way. These guys have solved all the painpoints with running CS for a small-ish store and best of all the price is amazing (free atm). 8/5 stars if it would be possible." > — Meribottles, Finland — 5/5, About 19 hours using the app, 2024-12-08 > "Best free helpdesk app by far, with very functional built in AI. Easy to use and syncs orders well." > — GrippTek, Netherlands — 5/5, 13 days using the app, 2024-12-02 > "10/10. Amazing app, amazing founder." > — Masonic Revival, United States — 5/5, 16 days using the app, 2024-10-25 > "Was evaluating this vs Gorgias and the value and product offering this has is leaps and bounds better for a way better price. If you're looking for a customer support platform with all the essentials you need, look no further than Commslayer! If I could give this 100 stars I would!" > — bldblz, United States — 5/5, About 7 hours using the app, 2024-08-27 > "Gorgias needed a serious competitor and this is IT" > — Kayode, United States — 5/5, 26 days using the app, 2024-07-17 > "Incredible product already, even better pricing. No doubt this team will develop this into an amazing product, and it will be the go-to CX platform soon." > — Yuzu Knives, United Kingdom — 5/5, 17 days using the app, 2024-07-15 > "Great tool, really customizable and very easy to learn. On top of that, top-notch AI features that work really well !" > — Tuco Classic, France — 5/5, 4 days using the app, 2025-04-15 > "Tolles kostenloses CRM und eine gute Alternative zu Gorgias." > — Senkels, Austria — 5/5, 3 months using the app, 2025-01-18 > "Amazing app for helpdesk and customer service." > — Maysa, Netherlands — 5/5, 2 months using the app, 2026-01-16 > "In my opinion the best software for your CS and also the cheapest. I used Gorgias before and the service was shit, could only ask through email and with Commslayer I have the ability to ask things on Slack directly. > > So please go to commslayer, I really advice you based on financial opinion and the speed of new features in this software to go to Commslayer. Love team sneakerask" > — SneakerAsk, Netherlands — 5/5, 6 months using the app, 2026-02-27 > "i really like Karri and how he conducts himself. we ditched Gorgias for this as every MF is trying to increase prices and suck blood out of ecom brands. things are already tough and we dun need to keep switching out of apps cos someone got greedy. trust me, go with Karri (commslayer) They are serious about their work. > > Benny - Anothersole.com" > — INTL Anothersole | Best Everyday Shoes, Singapore — 5/5, 3 months using the app, 2025-09-12 > "Insane value for being a free app." > — Egendesign, Sweden — 5/5, 12 days using the app, 2025-03-11 > "I recently started using the Commslayer Help Desk app for Shopify, and I must say, it’s an absolute game-changer for managing customer support! The app’s intuitive design and seamless integration with Shopify make it incredibly easy to track and resolve customer queries efficiently. I was impressed by its robust features—everything from ticket management to real-time notifications is designed with user-friendliness in mind. > > In short, if you’re looking to elevate your store’s customer service and streamline your support operations, the Commslayer Help Desk app is a must-have tool. It’s reliable, efficient, and has significantly improved our workflow. Highly recommended!" > — Lastu, Finland — 5/5, 7 days using the app, 2025-03-07 > "Commslayer is a breath of fresh air! > > The Commslayer team will make your life 10x easier, the integration is all done for you. The customer service is next level you wont experience this level of care from any other help desk app. > > These guys started recently but they beat gorgias for a fraction of the price and they are constantly working on new features. > > I am so lucky to have found this app. > > These guys are way better than Gorgias, If your looking for a help desk app that actually cares about you or wanting to switch, don't waste anymore time looking just use Commslayer > > Callum > > usemanly.com" > — Manly, Australia — 5/5, About 1 month using the app, 2024-11-28 > "Saved so much money switching to this app, works just as well as others and the customer support they provide themselves is incredible. Make the switch!" > — EarthFlow, Australia — 5/5, 6 days using the app, 2024-11-08 > "Amazing App, has everything we need, plus fantastic AI assistance which makes the experience even easier!" > — Witi Witi, United States — 5/5, About 13 hours using the app, 2025-01-08 > "Easy-to-use UI with great features. Updates come in regularly to keep making things better, and the support is always amazing when you need it!" > — Parker's Bay, Hong Kong SAR — 5/5, 2 months using the app, 2025-07-14 ## /about # About Why we left analytics for helpdesks: the team behind Commslayer, the cheaper Gorgias alternative for Shopify stores. Canonical URL: https://www.commslayer.com/about ## We built a cheaper Gorgias alternative ## /contact # How can we help? Get in touch about a demo or support, or head straight into the docs. Canonical URL: https://www.commslayer.com/contact - Demo: Book a call with our team to see the product, walk through pricing, or ask about switching over. — [Book a demo](https://cal.com/team/commslayer/commslayer-demo) - Support: Email us to get help with your account, sort out a billing question, or send us feedback. — [Email support](mailto:karri@commslayer.com) - Help center: Browse our guides to set things up and find the answer to your question. — [Open help center](https://docs.commslayer.com/) - Developers: Read the documentation for the Commslayer API and MCP server to build on top of it. — [Read the docs](https://app.commslayer.com/api/integration/v1/docs) ## /brand-kit # Brand kit The Commslayer logo and wordmark, in the versions we use ourselves. Every file below is the export, untouched — the SVG for anything that renders vectors, the PNG for everything else. Canonical URL: https://www.commslayer.com/brand-kit ## The files One mark and two lockups. The wordmark comes in dark ink and in white, so the name stays readable whatever it lands on. - Logo - Wordmark on light - Wordmark on dark ## /changelog # Changelog All the latest updates, improvements, and fixes to Commslayer. Canonical URL: https://www.commslayer.com/changelog - 2026-09-16 — [Order editing in the customer portal](/changelog/order-editing-in-the-customer-portal.md) - 2026-08-12 — [Voice is live](/changelog/voice-is-live.md) - 2026-07-27 — [New AI agent actions](/changelog/new-ai-agent-actions.md) - 2026-07-20 — [Major upgrade: Native customer portal](/changelog/major-upgrade-native-customer-portal.md) - 2026-06-30 — [Automations can now wait](/changelog/automations-can-now-wait.md) - 2026-06-26 — [Refer a friend, get their first 3 months of billing](/changelog/refer-a-friend-get-their-first-3-months-of-billing.md) - 2026-06-19 — [Social media comments have a new home](/changelog/social-media-comments-have-a-new-home.md) - 2026-06-15 — [MCP sending, 2FA, and where we're headed](/changelog/mcp-sending-2fa-and-where-were-headed.md) - 2026-06-04 — [Changes to the text editor behavior](/changelog/changes-to-the-text-editor-behavior.md) - 2026-06-02 — [6 new feature updates!](/changelog/6-new-feature-updates.md) - 2026-04-29 — [Why customers contact you, Appstle integration and more](/changelog/why-customers-contact-you-appstle-integration-and-more.md) - 2026-04-23 — [AI agent disabled on FB and IG comments](/changelog/ai-agent-disabled-on-fb-and-ig-comments.md) - 2026-04-22 — [New UI: Messing up with your muscle memory](/changelog/new-ui-messing-up-with-your-muscle-memory.md) - 2026-04-16 — [New drafts, Google Drive sync, new importers and more](/changelog/new-drafts-google-drive-sync-new-importers-and-more.md) - 2026-04-10 — [April updates](/changelog/we-are-in-trouble.md) - 2026-03-30 — [Introducing order editing](/changelog/introducing-order-editing.md) - 2026-03-27 — [HUGE PRODUCT ANNOUNCEMENT](/changelog/huge-product-announcement.md) - 2026-03-26 — [Your data, your problem now](/changelog/your-data-your-problem-now.md) - 2026-03-17 — [File upload & micromanagers dream come true](/changelog/file-upload-and-micromanagers-dream-come-true.md) - 2026-03-09 — [Edit & create draft orders from the sidebar](/changelog/edit-and-create-draft-orders-from-the-sidebar.md) - 2026-03-04 — [Summaries and features we forgot to announce](/changelog/summaries-and-features-we-forgot-to-announce.md) - 2026-02-27 — [Spam management](/changelog/spam-management.md) - 2026-02-18 — [AI agent got training wheels](/changelog/ai-agent-got-training-wheels.md) - 2026-02-10 — [AI agent can now connect to... everything](/changelog/ai-agent-can-now-connect-to-everything.md) - 2026-01-20 — [Big update](/changelog/big-update-2.md) - 2026-01-16 — [Download conversation as PDF](/changelog/download-conversation-as-pdf.md) - 2026-01-07 — [The 'What Did I Miss?' Update](/changelog/the-what-did-i-miss-update.md) - 2025-12-09 — [Chat widget redesign with Shopify Markets support](/changelog/chat-widget-redesign-with-shopify-markets-support.md) - 2025-12-02 — [We're raising prices (for new customers)](/changelog/were-raising-prices-for-new-customers.md) - 2025-11-10 — [App is now fast(er)](/changelog/app-is-now-faster.md) - 2025-11-05 — [Quality of life updates](/changelog/quality-of-life-updates.md) - 2025-11-04 — [AI drafts just got smarter](/changelog/ai-drafts-just-got-smarter.md) - 2025-10-28 — [TikTok Integration, AI Agent Improvements & More](/changelog/tiktok-integration-ai-agent-improvements-and-more.md) - 2025-09-29 — [What we shipped last week](/changelog/what-we-shipped-last-week.md) - 2025-09-22 — [This week's improvements](/changelog/this-weeks-improvements.md) - 2025-09-12 — [Judge.me reviews now in Beta!](/changelog/judgeme-reviews-now-in-commslayer.md) - 2025-09-02 — [New reports, AI agent got smarter and more!](/changelog/new-reports-ai-agent-got-smarter-and-more.md)